Hotel Front Desk

Moody National Companies•North Charleston, SC

6d•Onsite

About The Position

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible. Are you a multi-tasker looking for an opportunity to work in a fast-paced environment? Do you enjoy talking to people? If so - we want you to join our team today!!! The Hyatt Place North Charleston, managed by Moody National Management LP is currently looking for Front Desk Associates to join our team. Previous customer service experience is a plus, but not required. This position is responsible for making reservations, checking in/out guests, and assisting with guest solutions. All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Hiring Full and Part Time. The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Requirements

Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
Excellent interpersonal, written/verbal communication and telephone etiquette skills.
Intermediate proficiency with Front Desk computer systems
Excellent command of the English language; second language proficiency desirable.
Excellent time management skills and ability to multi-task and prioritize work
Excellent written and verbal communication skills
Exceptional problem solving skills
Ability to maintain customer focus
Excellent organizational and planning skills
Ability to work well in a team environment
Ability to follow corporate standards and procedures
High School education or equivalent work experience.
1+ years of experience as a Front Desk Clerk or other customer service position.
Minimum training required per year as assigned by the company
Any additional training required by manager

Responsibilities

Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
Accurately complete any logs/reports as specified by management.
Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
Other duties as assigned.