Part-Time Hotel Front Desk

Avenue5 Residential • Post Falls, ID

5d

About The Position

We're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you!

Requirements

• Excellent guest relations skills with a strong focus on customer service
• Proficient in using phone systems and handling multiple calls simultaneously
• Strong communication skills, both verbal and written
• Ability to handle difficult situations with professionalism and tact

Nice To Haves

• Previous experience in the hotel industry or related field is preferred
• Knowledge of front desk operations and hospitality management principles
• Familiarity with night audit procedures is beneficial but not necessary

Responsibilities

• Greet guests upon arrival and provide them with information about the hotel and its amenities
• Check guests in and out, ensuring accuracy of information and payment processing
• Handle guest inquiries, requests, and complaints promptly and professionally
• Assist with reservations, cancellations, and modifications
• Maintain knowledge of room availability, rates, and hotel services
• Provide recommendations for local attractions, restaurants, and activities
• Operate phone systems and handle incoming calls with proper phone etiquette
• Assist with night audit duties as needed
• Collaborate with other hotel departments to ensure guest satisfaction
• Maintain a clean and organized front desk area

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees