Hotel Front Desk Supervisor

McKibbon Hospitality • Jacksonville, FL

2d

About The Position

As a key member of the front desk leadership team, the Front Desk Supervisor is accountable for the hotel’s front desk operations. Reporting to the Guest Services Manager and Assistant General Manager, the hotel’s Front Desk Supervisor will be responsible for maintaining the highest level of ethical leadership to lead the front desk team to deliver the highest standard of customer service while embracing the McKibbon Guiding Principles. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:
Front Desk Supervisor will be responsible for assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor.
You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage.
Train all front desk staff as it relates to brand and company standards to maximize service culture.
Assist and promote everyone sells philosophy and champion the Daily Sell Strategy.
Implementation of front office programs to enhance the experience and provide leisure enjoyment for the guests.
Inspect and ensure that safety and security standards are being maintained.
Support guest experience and satisfaction in all operations ensuring problem resolution.
Conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
Accurately perform payment processing.
Responsible for overseeing the Market (fully stocked, weekly inventory, place orders).
Assist the Executive Housekeeper as needed to inspect guest rooms and public area.
Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements

• Experience working in a hotel as a front desk representative (or equivalent).
• Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired).
• The ability to work weekends, holidays, and evenings.
• Ability to ensure that hotel policies and brand standards are followed.
• Provide professional, positive and hospitable work environment.

Nice To Haves

• Excellent communication and problem-solving skills.
• The skills and experience to lead a team to consistently deliver exceptional guest service.
• Developing the leadership qualities of all staff.
• Maintaining positive relationships with associates to drive associate satisfaction.

Responsibilities

• Assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor.
• Supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
• Scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage.
• Train all front desk staff as it relates to brand and company standards to maximize service culture.
• Assist and promote everyone sells philosophy and champion the Daily Sell Strategy.
• Implementation of front office programs to enhance the experience and provide leisure enjoyment for the guests.
• Inspect and ensure that safety and security standards are being maintained.
• Support guest experience and satisfaction in all operations ensuring problem resolution.
• Conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
• Accurately perform payment processing.
• Responsible for overseeing the Market (fully stocked, weekly inventory, place orders).
• Assist the Executive Housekeeper as needed to inspect guest rooms and public area.
• Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed