Hotel Front Desk Supervisor

CLIFF CASTLE CASINO HOTEL • Camp Verde, AZ

8d

About The Position

Responsible for successful direction, administration and coordination of all activities of the hotel.

Requirements

• HS DIPLOMA
• 2 years of experience in the hospitality industry.
• 3 years of supervisory experience.
• Must have basic computer knowledge with Microsoft Office programs.
• Must possess effective communication (verbal and written) skills in English. Bilingual in Spanish a plus.
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment.
• Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.

Nice To Haves

• OPERA PMS system experience a plus.

Responsibilities

• Provide supervision of front desk staff.
• Train, counsel, and provide feedback to Manager regarding staffing, hires, corrective actions, performance evaluations, attendance, and separations
• Maintain an adequate inventory of supplies and equipment.
• Plan work schedules to ensure maximum Guest service.
• Facilitate the flow of information throughout the property by organizing, facilitating, and attending regularly scheduled meetings with team and other hotel departments.
• Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
• Analyze service and general operations for the front desk daily, giving feedback and offering directions as needed.
• Tactfully handle stressful and difficult situations with Guests and Team Members to identify effective resolutions.
• Ensure all support duties and responsibilities are carried out in an efficient and timely manner.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED