Hotel Front Desk Supervisor

Hilton Garden Inn•Brookfield, WI

9d•$20

About The Position

Hotel Front Desk Supervisor Hilton Garden Inn Brookfield Conference Center Join a 2025 USA Today Top Workplace Winner! Starting at $20.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday, Weekends, and Holidays Open to Evening shifts Hotel Experience is Preferred Why You’ll Love Working Here The Hotel Front Desk Supervisor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hilton Garden Inn Brookfield Conference Center. How You’ll Make An Impact Lead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay. Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for front desk team to follow Enforces policies and procedures according to NCG Hospitality and property brand standards Assists in recruitment, orientation, training, and scheduling of new team members Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports Ability to perform all duties of a Guest Service Representative What Success Looks Likes Six or more months of front desk experience At least one year of supervisory experience Motivated to maintain excellent customer service reputation Strong oral and written communication and interpersonal skills Strong attention to detail, organization, and follow-up abilities Ability to work effectively and efficiently in a fast-paced setting What Will You Get At NCG Hospitality? The Hilton Garden Inn Brookfield Conference Center is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. Career Development Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Team Member Perks Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day – earn bonuses for going above and beyond to support team and guests Everyone Sells – earn cash for bringing in business to our properties Paid Volunteer hours – Earn money for community service Health & Wellness Benefits Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Financial Support Same-day pay options Referral bonus – earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% Ready To Grow With Us? Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is proud to be an Equal Opportunity Employer.

Requirements

Six or more months of front desk experience
At least one year of supervisory experience
Motivated to maintain excellent customer service reputation
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting

Nice To Haves

Hotel Experience is Preferred

Responsibilities

Lead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.
Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for front desk team to follow
Enforces policies and procedures according to NCG Hospitality and property brand standards
Assists in recruitment, orientation, training, and scheduling of new team members
Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports
Ability to perform all duties of a Guest Service Representative

Benefits

Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%