Hotel Front Desk Supervisor

Prairie Meadows • Altoona, IA

42d

About The Position

What you'll be responsible for: Assist with the selection, training, evaluation, and disciplinary actions of Hotel Front Desk Leads, Agents, Bell Person, while creating an effective employee retention program. Creates schedules, tracks attendance, reviews time edit sheets, and tracks hours worked for payroll reports. Works with Hotel Management team to ensure optimal business & guest service experiences. Handles complaints, problems and requests by guests in a timely manner, and keeps guest satisfaction, PMRC integrity, reputation and policies in mind. Successfully check guests in and out of guest rooms, conduct all necessary guest transactions, and front desk reports in an expeditious manner.

Requirements

• High school diploma or equivalent. College degree in hospitality management preferred.
• Candidate must have at least one year of hotel or hospitality experience.
• Minimum of one year supervisory or lead experience.
• Experience with collective bargaining environments preferred.
• Strong computer skills and proficiency in the Microsoft Office suite required.
• Knowledge of Hotel property management system is preferred.
• Excellent phone etiquette, customer service and people skills relating to both internal and external guests.
• Must have strong organizational and multi-tasking skills, and the ability to communicate effectively both verbally and in writing with persons of diverse backgrounds.
• Indoor environment.
• Long periods of standing and walking.
• Must be able to reach, bend, stoop and lift up to 50 pounds.
• Ability to push/pull up to 150 pounds.
• Ability to work nights, weekends, holidays and varied hours.
• Smoking environment.

Nice To Haves

• College degree in hospitality management preferred.
• Experience with collective bargaining environments preferred.
• Knowledge of Hotel property management system is preferred.

Responsibilities

• Assist with the selection, training, evaluation, and disciplinary actions of Hotel Front Desk Leads, Agents, Bell Person, while creating an effective employee retention program.
• Creates schedules, tracks attendance, reviews time edit sheets, and tracks hours worked for payroll reports.
• Works with Hotel Management team to ensure optimal business & guest service experiences.
• Handles complaints, problems and requests by guests in a timely manner, and keeps guest satisfaction, PMRC integrity, reputation and policies in mind.
• Successfully check guests in and out of guest rooms, conduct all necessary guest transactions, and front desk reports in an expeditious manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees