Hotel Front Desk Supervisor

Four Points•Richmond, VA

14d

About The Position

We are looking for an experienced Front Desk Supervisor to assist the Front Office Manager in leading a team and providing great service and memorable experience to our guests. SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Nice To Haves

Prior experience as a Hotel Front Desk Supervisor or similar role
Experience with hotel reservations systems like Galaxy Lightspeed or Opera
Customer service experience
Excellent communication and organizational skills

Responsibilities

Assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures
Accommodate all guest requests in an accurate and efficient manner
Handles guest check-ins and check-outs efficiently and in a friendly and professional manner
Assist guests and resolves guest challenges to ensure 100% guest satisfaction
Accurately conduct all cash handling and credit card processing activities
Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
Perform any other job related duties as assigned