Hotel Front Desk Night Auditor (overnight)

Choice Hotels International

4d•$22•Onsite

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Country Inn & Suites by Radisson, San Diego North 5975 Lusk Blvd San Diego, CA 92121 We are seeking a fast, fun, and friendly associate for our full time Night Audit role at the Country Inn & Suites hotel off Mira Mesa Boulevard. Compensation starts at $22.00 per hour plus additional pay incentives. Our Night Auditors are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas. This overnight role is typically scheduled from 11:00 PM – 7:00 AM Prior Night Audit and Opera Cloud PMS experience is a bonus but not required.

Requirements

Must be at least 21 years of age
No experience required! We are happy to train individuals interested in starting their career in the hotel industry. If you do have previous night audit experience, excellent!
Opera PMS experience is a bonus but not a requirement
Strong computer skills
Reliable transportation
Strong verbal, written and interpersonal skills
Strong attention to detail
Commitment to exceptional service in any situation
Ability to maintain a positive and professional attitude when handling all situations
Adhere to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends
Occasional lifting of up to 50 pounds
Ability to stand for long periods of time
Ability to hear with 100% accuracy with correction
Ability to stand and exert well paced mobility for an eight (8) hour shift
Ability to lift, pull, push up to 70 pounds on an ongoing basis
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.
All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Nice To Haves

Prior Night Audit and Opera Cloud PMS experience is a bonus but not required.
Opera PMS experience is a bonus but not a requirement

Responsibilities

Greeting and engaging all guests while taking personal action to accommodate their individual needs
Creates an unending energetic environment for our guests and team members
Reviews all guest reservations and plans their accommodation accordingly
Processes financial transactions and arranges special billing needs when necessary
Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
Manages all guest concerns or requests diligently and without hesitation
Communicates effectively with all hotel departments to guarantee a seamless guest experience
Prepares daily logs summarizing communications for management and other shifts
Responsible for answering and fielding all calls to the hotel, both internal and external
Maintains the confidentiality and respect of our patrons
Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed