Hotel Front Desk Clerk
About The Position
Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash! JOB SUMMARYThe Front Desk Clerk provides guest service by performing check-ins/check-outs, responding to inquiries, and handling monetary transactions.
Requirements
- Excellent customer service skills
- Interpersonal and communication skills both in person and over the phone
- Basic math and cash handling skills
- Knowledge of Microsoft applications, POS systems, and other computer applications
- High school diploma or equivalent required
- One year of experience in a customer service environment
- Must obtain valid gaming license, where applicable
Responsibilities
- Greets guests upon arrival as well as registers and assigns rooms via centralized system
- Verifies guest identification and payment methods for room accommodations
- Issues room keys and relays instructions to bellhops for the transfer of guests’ luggage to rooms
- Coordinates with housekeeping and maintenance for availability and readiness of guest rooms to keep records in the computer system
- Makes and confirms reservations
- Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming, or entertainment complex
- Answers incoming phone calls, operates telephone system to receive incoming messages, and records guest messages
- Computes guests’ bills, collects payment by handling monetary transactions, and maintains accurate paperwork in relation to front desk operations
- Performs basic bookkeeping, such as balancing cash accounts
- Assists guests as issues are reported, contacting housekeeping and maintenance teams or escalating issues as needed
- Maintains the front desk area in a neat, clean, and safe manner
- Performs other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
