Hotel Front Desk Clerk

Citizen Potawatomi Nation•Shawnee, OK

47m•$12 - $17•Onsite

About The Position

Serves customers by providing an efficient customer service experience including fast and accurate check-in and check out, guest requests, and overall guest experience.

Requirements

Knowledge of customers and groups of customers that are established and are a potential marketing target.
Knowledge of processes of providing on-site coordination with casino staff where needed.
Knowledge of techniques and methods in preparing and maintaining required documentation for all aspects of a guest stay including check-in, check out, account settlement.
Knowledge of how to establish suspense files in order to follow up with a statement of appreciation and solicit return visits of customers.
Knowledge of data management techniques and general knowledge of hotel property management systems.
Knowledge of the role of an ambassador for the Grand Casino Hotel and Resort.
Knowledge of rules, regulations, and statutes related to the Indian gaming industry as prescribed by the NIGC, Citizen Potawatomi Nation as they apply to hotel operations.
Knowledge of basic single entry ledger Accounting.
Knowledge of standards and requirements of purchasing.
Knowledge of safety standards as prescribed by the Office of Safety, Health and Occupational Administration (OSHA), and Citizen Potawatomi Nation.
Knowledge of the current market trends.
Knowledge of elements in planning and coordinating promotions, loyalty programs, and other related activities.
Knowledge of arranging for customer accommodations and activities.
Knowledge of developing strategies to enhance distribution, minimize the cost of supply utilization and minimize inventory investment and storage space while ensuring the availability of high-quality supplies and equipment and the avoidance of shortages.
Knowledge of computer and Microsoft programs and software.

Responsibilities

Process all arriving and departing guests exercising principles of aggressive hospitality.
Accurately performs duties to register guests in hotel rooms.
Maintains customer records by updating account information.
Resolves guest problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Obtain payment information and ensure that it is properly entered into the Property Management System. (PMS)
Maintain complete knowledge of: All Casino and Hotel features and services including hours of operation. All room types, numbers, layout, décor, appointments, and locations. All room rates, special packages, and promotions Daily house count and expected arrivals and departures. Room availability status for any given day. Scheduled group activities.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Set up work station with necessary supplies.
Accept wake-up calls, distribute guest correspondence, and take messages as necessary.
Perform bucket checks and resolve any discrepancies.
Run shift reports, count and secure bank, complete reports, balance receipts, drop receipts.