Hotel Front Desk Agent, Caesars Tower - Part Time (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

About The Position

JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as: FREE Downtown Team Member Parking Discounted Monthly Bus Passes Free Team Member Assistance Program Team Member Discounted Hotel Room Rates Discount Program within Caesars Partner Network Fun and Free Team Member Events Tuition & Student Loan Debt Repayment Assistance First Time Homebuyer Program Child Care Assistance Program 401k Matching ABOUT THE ROLE: The Front Desk Agent is responsible for assisting guests when registering them into the hotel and settling accounts upon check - out. Works closely with related departments to ensure excellent guest service. Acknowledge, greet and converse in English with customers who approach the front desk. Give clear directions to guests. Complete required paperwork for various front desk transactions and input information into the computer. Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. Check guests in and out. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Requirements

High School graduate or equivalent is required.
Minimum one-year customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required.
Must be able to type at least 25 wpm.
Must be able to pass a simple mathematics test.
Must be able to get along well with co-workers and work as a team.
Must be able to work any day of the week and any shift.
Must present a well-groomed appearance.
Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time.
Able to respond calmly in busy situations.
Able to tolerate area with high noise levels.
Must be able to lift up to 60 pounds.
Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
Respond to visual and aural cues.
Able to read, write and communicate directions in English clearly.
Accurately count and balance bank ($1500.00) at the beginning and end of shift.
Process all cash and credit card transactions.
Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.

Nice To Haves

One-year previous front desk experience preferred.

Responsibilities

Assisting guests when registering them into the hotel and settling accounts upon check - out.
Works closely with related departments to ensure excellent guest service.
Acknowledge, greet and converse in English with customers who approach the front desk.
Give clear directions to guests.
Complete required paperwork for various front desk transactions and input information into the computer.
Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately.
Check guests in and out.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.