Grand Lodge Hotel Front Desk Agent

McMenamins • Forest Grove, OR

4d

About The Position

McMenamins Grand Lodge is Hiring for Hotel Front Desk Agent! McMenamins is a family-owned company in Oregon and Washington serving our own handcrafted beer, wine, cider, spirits, and coffee alongside good, honest pub fare. Locations range from neighborhood pubs to historic hotels. We emphasize community, art, history, music, food, drink, and fun. McMenamins has seasonal, as well as long-term career opportunities! We value Diversity, Equity and Inclusion and welcome individuals from diverse backgrounds. Description of the Position: The primary responsibility of the front desk staff is to attend to the reservation and occupancy needs of the guest. The front desk is usually the first and last contact that the overnight guest has with property staff. For this reason, excellent customer service is the number one priority. Duties include but are not limited to checking hotel guests in and out of hotel rooms; taking reservations in person, by email or by phone; handling money; signing in and out property keys, pagers, and phones; assisting with guest requests; answering and directing phone calls; informing guests of property and area attractions; and most importantly, insuring the satisfaction of all of our guests. Since the front desk is seen as the central point of the property, the position requires keeping abreast of all events on property, being a receptionist for all departments, and knowledge of emergency procedures. This position requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. A Front Desk employee must also have the ability to work well independently and as a member of a team.

Requirements

• Mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment
• Ability to work well independently and as a member of a team
• Flexible schedule including days, evenings, weekends, and holidays required

Nice To Haves

• Previous related hotel or customer service experience
• Some accounting skills and cash handling experience is preferred
• Experience with high volume phone lines preferred

Responsibilities

• Checking hotel guests in and out of hotel rooms
• Taking reservations in person, by email or by phone
• Handling money
• Signing in and out property keys, pagers, and phones
• Assisting with guest requests
• Answering and directing phone calls
• Informing guests of property and area attractions
• Insuring the satisfaction of all of our guests
• Keeping abreast of all events on property
• Being a receptionist for all departments
• Knowledge of emergency procedures

Benefits

• $45 hotel rooms, 40% off bottles of wine, access to concerts
• Happy Hour beverage pricing all day, 40% off McMenamins apparel & spa services, shift food credits and more
• Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
• 401(K)plan with employer contribution to eligible employees
• Paid Time Off (PTO)
• Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
• Belief in a work life balance
• Be part of a fun team and having a positive work environment
• Multiple career path opportunities - we have staff who have gone from front desk attendants to sales associates, from server to manager and many other continuing stories within McMenamins

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees