Hotel Front Desk Agent

MERANI HOLDINGS LLC • City of Niagara Falls, NY

19d • $17 - $19 • Onsite

About The Position

The front desk clerk will assist guests with inquiries and other needs during registration, stay, and checkout.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult and rude patrons.
• Excellent organization skills and attention to detail.
• Familiarity with the Niagara Falls area with the ability to provide directions and maps to local attractions and destinations.
• High school diploma or equivalency required.
• At least one year of experience preferred.
• Prolonged periods of standing at front desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Responsibilities

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manager.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

Benefits

• Paid Time Off
• 401K & Employer Match
• Health Insurance
• Vision Insurance
• Dental Insurance
• Health Savings Account
• Life Insurance
• Disability Insurance
• Employee Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees