Hotel Food and Beverage Supervisor

Factory Mutual Insurance Company•Norwood, MA

4d•Onsite

About The Position

Overview Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com . HBRE is the real estate division of FM. Location This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA, supporting the One Bistro Restaurant . The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM , offering a dynamic hospitality environment with strong organizational support. Why Join Us? It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged. Shift Hours Full time Salaried position with a minimum of 40 hours a week We require open availability to align for business needs. This includes availability for day, nights and weekends. Holidays This is a 24/7 operation , so holiday coverage is required Christmas Day is the only exception unless an event is scheduled. Flexibility is offered to take alternate days off when holidays are worked Responsibilities This position is directly responsible for supervising and operating a front of the house food and beverage operation to include One Bistro restaurant or Banquet event operation. Responsibility includes creating, implementing and maintaining procedures and policies pertinent to the employees and the front of the house food and beverage unit (One Bistro restaurant, Zachariah's restaurant, and/or banquet events). Assisting in creating, planning, implementing, and evaluating training needs of the staff. Administrative duties include cash handling, end of the shift reports, daily and weekly record keeping, reviewing BEOs, restaurant/ banquet recap, forecasting and other general administrative duties. Supervisory duties include customer and staff issue resolution, implementing SOP and meeting the goals of the organization/ department/ unit. The food and beverage supervisor is responsible for the upkeep of the facility by communicating their needs to designated managers. This position directly regularly supervises (10) full time and part time employees for any given shift. Responsibilities involve: Lead food service team in dining area, handling hiring, scheduling, training, guiding, and evaluating. Manage front-of-house food and beverage operations, including coordinating events and following established procedures. Participates, assists, and contributes to the annual special events for the hotel and conference such as Mother’s Day and Easter events (servicing of over 1000 guest per event) Responsible for establishing and ensuring all the controls including bi-annual inventory controls are met To ensure that the state and local sanitation codes are followed Possess a positive attitude, create a nice first impression. Responsible for recording all charges are entered in the POS system correctly and balanced at the close of the shift. All side work is completed at the end of shift

Requirements

2+ years of restaurant supervisory experience required
Computer proficient with tools such as micro symphony, Microsoft outlook, excel and word.
Strong customer service skills
Effective communication abilities to engage effectively with supervisors and customers both written and verbal
Proven leadership skills
Creating weekly schedules for team
Managerial experience to resolve guest/employee issues
Strong organizational abilities and effective time management, capable of task prioritization in a fast-paced setting.
Understanding of cost controls and cash handling
Physical ability to lift and carry items weighing up to 50 pounds as part of regular job duties.
High School Diploma or GED

Nice To Haves

Experience supervising banquets a plus!
Experience working in a hotel and free-standing experience are helpful.
Tips and SERV Safe Certified preferred

Responsibilities

Lead food service team in dining area, handling hiring, scheduling, training, guiding, and evaluating.
Manage front-of-house food and beverage operations, including coordinating events and following established procedures.
Participates, assists, and contributes to the annual special events for the hotel and conference such as Mother’s Day and Easter events (servicing of over 1000 guest per event)
Responsible for establishing and ensuring all the controls including bi-annual inventory controls are met
To ensure that the state and local sanitation codes are followed
Possess a positive attitude, create a nice first impression.
Responsible for recording all charges are entered in the POS system correctly and balanced at the close of the shift.
All side work is completed at the end of shift

Benefits

The position is eligible to participate in FM’ comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, free meals, and Marriott employee discount at participating hotels with successful completion of ongoing trainings.

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