Hotel Food and Beverage Manager

PENN Entertainment • Columbus, OH

1d • $65,000 - $72,000

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Leads and administers all front-of-house restaurant operations, ensuring seamless service execution, guest satisfaction, and operational efficiency. Supervises, trains, develops, and evaluates front-of-house team members, providing coaching, feedback, recognition, and corrective action as needed. Creates effective schedules, manages breaks and floor plans, and balances labor costs with service expectations and business demand. Drives superior guest service by actively modeling standards, resolving guest concerns, and ensuring consistent achievement of departmental service goals. Develops and administers training programs to ensure team members are knowledgeable in-service standards, safety procedures, and operational expectations. Oversee rewards and recognition initiatives to promote engagement, accountability, and retention. Monitors and maintains quality assurance standards, including health department requirements, food presentation, and service consistency. Manages inventory controls, pars , receiving, storage, production, and service processes to support cost control and product quality. Assists with departmental budgeting, monitors financial performance, implements cost control initiatives, and reports concerns to leadership. Ensures compliance with all regulatory, safety, and operational requirements applicable to food and beverage operations and reports potential issues to senior leadership. Enforces safety policies, addresses hazards, and ensures a safe environment for guests and team members. Connects operational execution with broader strategic objectives and navigates challenges within a large, complex organization. Maintains professional appearance, demeanor, and confidentiality while performing additional related duties as assigned. BRING US YOUR BEST. Must be at least 21 years of age. Bachelor’s degree preferred, or an equivalent combination of education and five years of related supervisory or management experience. Required experience managing fine dining or upscale restaurant operations. Proven ability to lead teams, resolve guest and employee issues diplomatically, and maintain a high-service culture. Strong written and verbal communication skills, including the ability to prepare reports, correspondence, and procedures. Demonstrated financial acumen, including the ability to analyze labor, costs, ratios, percentages, and performance metrics. Proficiency in Microsoft Outlook and related office applications. Excellent leadership, motivational, customer service, and interpersonal skills. Flexibility to work varying shifts including nights, weekends, holidays, and overtime as business needs require. STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY Salary Range $65,000 to $72,000

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree preferred, or an equivalent combination of education and five years of related supervisory or management experience.
• Required experience managing fine dining or upscale restaurant operations.
• Proven ability to lead teams, resolve guest and employee issues diplomatically, and maintain a high-service culture.
• Strong written and verbal communication skills, including the ability to prepare reports, correspondence, and procedures.
• Demonstrated financial acumen, including the ability to analyze labor, costs, ratios, percentages, and performance metrics.
• Proficiency in Microsoft Outlook and related office applications.
• Excellent leadership, motivational, customer service, and interpersonal skills.
• Flexibility to work varying shifts including nights, weekends, holidays, and overtime as business needs require.

Responsibilities

• Leads and administers all front-of-house restaurant operations, ensuring seamless service execution, guest satisfaction, and operational efficiency.
• Supervises, trains, develops, and evaluates front-of-house team members, providing coaching, feedback, recognition, and corrective action as needed.
• Creates effective schedules, manages breaks and floor plans, and balances labor costs with service expectations and business demand.
• Drives superior guest service by actively modeling standards, resolving guest concerns, and ensuring consistent achievement of departmental service goals.
• Develops and administers training programs to ensure team members are knowledgeable in-service standards, safety procedures, and operational expectations.
• Oversee rewards and recognition initiatives to promote engagement, accountability, and retention.
• Monitors and maintains quality assurance standards, including health department requirements, food presentation, and service consistency.
• Manages inventory controls, pars , receiving, storage, production, and service processes to support cost control and product quality.
• Assists with departmental budgeting, monitors financial performance, implements cost control initiatives, and reports concerns to leadership.
• Ensures compliance with all regulatory, safety, and operational requirements applicable to food and beverage operations and reports potential issues to senior leadership.
• Enforces safety policies, addresses hazards, and ensures a safe environment for guests and team members.
• Connects operational execution with broader strategic objectives and navigates challenges within a large, complex organization.
• Maintains professional appearance, demeanor, and confidentiality while performing additional related duties as assigned.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager