Hotel Dispatcher - New York New York
About The Position
As a Hotel Dispatcher at New York New York, you will deliver refined, luxury-level service by serving as the central point of contact for Bell Desk operations and guest requests. You will coordinate and dispatch bell services for arrivals, departures, group movements, and special requests, while efficiently managing calls, service documentation, laundry coordination, and interdepartmental communication to ensure seamless operations. By anticipating guest needs, resolving concerns promptly, and maintaining expert knowledge of hotel services and local attractions, you will help create exceptional, memorable experiences for every guest.
Requirements
- High School Diploma, GED or equivalent required
- Work varied shifts, to include weekends and holidays required
- 6+ Months of Prior Relevant Guest service experience required
- 6+ Months of Prior Relevant Experience handling multiple phone lines required
- Front Services experience required
Responsibilities
- Actively seek to provide refined luxury service ensuring guest satisfaction
- Answer Bell Desk phone and record guest requests
- Facilitate bag handling for guests by dispatching bell persons efficiently
- Maintain positive guest relations at all times and be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction; handle calls from guests, write requests for service-on-service call cards, punch card with a time stamp and place them in rotation for the next available bell person to assist
- Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out.
- Transfer callers to other departments as necessary
- Organize convention groups by completing paperwork, setting up bag pulls times, calling the tour leader for information as needed including bus times for pick up and room changes
- Organize all laundry in and out by verifying names, room numbers, number of items and check for room changes
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
