Hotel Conference Services Manager

Factory Mutual Insurance Company•Norwood, MA

20d•Onsite

About The Position

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM. Location This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support. Why Join Us? It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged. Shift Hours Full time Salaried position with a minimum of 40 hours a week We require open availability to align for business needs. This includes availability for day, nights and weekends. Holidays This is a 24/7 operation, so holiday coverage is required Christmas Day is the only exception unless an event is scheduled. Flexibility is offered to take alternate days off when holidays are worked Responsibilities The Conference Services Manager oversees all aspects of conference and event operations, ensuring seamless execution, exceptional guest experiences, and adherence to brand standards. This hands-on leadership role combines operational management, financial oversight, technical expertise, and team development to deliver high-quality meetings and events.

Requirements

5+ years of experience in a customer service/hospitality position managing event coordination.
Proven experience managing up to 12 direct reports required
Experience interviewing, hiring, training, providing performance feedback and scheduling.
Ability to manage third-party vendors and deliver complete guest happiness.
Ability to troubleshoot and respond to daily business occurrences.
Product knowledge, including familiarity with meeting setup requirements, food and beverage offerings, package pricing, food and labor cost analysis, and the capability to address daily customer needs.
Highly organized with strong time management and prioritization skills, complemented by executive presence to engage C-Suite leaders and stakeholders, and proven ability to collaborate effectively.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office Suite
Strong attention to detail
Ability to maintain a positive, adaptable attitude in a rapidly changing environment, aligning with evolving business needs
High School Diploma or GED

Nice To Haves

Previous work within a hotel environment and/or managing AV equipment strongly preferred
Experience with AV systems and hybrid meeting technologies is helpful.

Responsibilities

Manage daily conference services and ensure rooms are set up per client specifications.
Provide on-site support for events, including AV, catering coordination, and guest requests.
Maintain conference and banquet facilities, ensuring cleanliness and readiness.
Develop and manage budgets; monitor labor, equipment costs, and profitability.
Oversee scheduling, payroll, and inventory control.
Ensure AV equipment is functional and up to industry standards.
Coordinate repairs, upgrades, and technology improvements.
Recruit, train, and supervise staff; conduct performance reviews.
Ensure compliance with company policies and legal requirements.
Implement and monitor Marriott brand and AV standards for quality and consistency.

Benefits

The position is eligible to participate in FM’ comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, free meals, and Marriott employee discount at participating hotels with successful completion of ongoing trainings.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume