Conference Services Manager

AccorHotel•New York, NY

1d•$100 - $105

About The Position

The Conference Services Manager is responsible for being proactive and service-driven Events Manager to oversee groups and catering-only functions of all sizes. This role is ideal for someone who excels in managing events with a high-touch, detail-oriented approach. You will act as the main point of contact for clients, coordinating logistics to ensure successful and seamless event execution.

Requirements

Minimum one (1) year of Hospitality-related experience at the manager level in this field
Knowledge of the hotel property management systems (Delphi, FDC)
Relevant degree, in business development or other relevant business ﬁeld, from an academic institution.

Nice To Haves

CMP and/or CPCE preferred.

Responsibilities

Adheres to all standards, policies, and procedures.
Manages group room blocks and meeting space of all sizes.
Manages customer budgets to maximize revenue & profitability to meet customer needs.
Manage hotel reservations for assigned groups of all sizes.
Up-sells products and services throughout the event process.
Oversees customer experiences from file turnover through the post event phase.
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
Celebrate successes and publicly recognizes the contributions of colleagues
Participate in customer site inspections and assist with the sales process when necessary.
Take ownership of revenue forecasting accuracy by managing daily pickup, pace reports, daily revenue reports, and identifying any errors, uplift and/or risks.
Take ownership of floor plan management by developing, maintaining, and optimizing floor plan templates for various event layouts, collaborating with Banquets, AV, and Operations teams to ensure feasibility, compliance, and efficiency.
Ensure accurate and timely closing of banquet revenue by verifying banquet checks, reviewing Daily Report, reconciling event charges, and finalizing revenue in Salesforce.
Ensure all event components (e.g., food, AV, décor, etc.) are on time and executed to the client’s satisfaction.
Act as the primary point of contact for vendors, clients, and attendees during the event.
Troubleshooting issues and ensuring any problems are resolved promptly.
Play a key role in mentoring, developing, and training the Events Executive, Events Manager and Events Coordinator, providing hands-on guidance to support their professional growth and performance.
Identifies operational challenges associated with group and works with the property staff and customers to solve these challenges and/or develop alternative solutions.
Champion administrative excellence by creating and maintaining accurate menus, pricing, text/notes, and templates within Salesforce to ensure consistency and efficiency.
Create BEOs, Resume, Invoices and floor plans.
Attend and contribute to BEO & Resume meetings.
Reviews billing and payments with clients.
Interacts with guests to obtain feedback on product quality and service levels.
Makes presence known to customer at all times during entire event process.