Part Time M Club Lounge Concierge - Marriott Colorado Springs

Pyramid Global Hospitality•Colorado Springs, CO

1d•$16 - $16

About The Position

Join our dynamic Food and Beverage team as a Hotel Concierge and embark on a journey of creating exceptional experiences for our guests. We are seeking highly motivated individuals who possess an engaging personality and a passion for making meaningful connections. If you are excited about using your knowledge and enthusiasm to assist guests in planning their stay and enhancing their overall experience, this is the perfect opportunity for you to thrive in the world of hospitality with world-class property. As a Hotel Concierge, you will be the beacon of hospitality, guiding our guests to create unforgettable memories during their stay.

Requirements

Engaging personality and genuine interest in providing exceptional service.
Strong interpersonal skills and ability to build connections with diverse guests.
Excellent problem-solving skills and a proactive attitude.
Knowledge of local area attractions, restaurants, and points of interest.
Effective communication skills and the ability to convey information clearly.
Flexibility to adapt to varying shifts and schedules.
Able to work holidays and weekends.

Responsibilities

Approach all encounters with guests and employees in a friendly service-oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Pyramid Global Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Greet and welcome all guests approaching the Front Desk in accordance with Pyramid Global Hospitality standards.
Ensure good food quality delivered to club lounge, well displayed, clean surface and organized according to brand and company standards.
Coordinate special events or special projects as assigned
Assists guest with problems with hotel services
Arrange transportation needs for guests
Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
Provide information on the geographical area.
Suggest site-seeing locations and arrange tours
Be familiar with all Pyramid Global Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
Use proper two-way radio etiquette at all times when communicating with other employees.
Attend meetings as required by management.