Director of Housekeeping (Salaried) - Marriott Colorado Springs

Pyramid Global Hospitality • Colorado Springs, CO

10d • $75,000 - $82,000 • Onsite

About The Position

The Director of Housekeeping is responsible for the strategic leadership, operational performance, and financial management of the Housekeeping and Laundry departments. This role ensures the highest standards of cleanliness, guest satisfaction, brand compliance, safety, and associate engagement while achieving departmental productivity and cost targets. The Director leads all housekeeping operations, develops supervisors and associates, ensures compliance with company policies and employment laws, and partners cross-functionally to deliver an exceptional guest experience.

Requirements

• Minimum 7–10 years of progressive housekeeping leadership experience in a hotel environment.
• Prior experience managing supervisors and multi-shift operations.
• Strong understanding of brand standards, GSS metrics, and audit processes.
• Proven experience in labor management, scheduling, and budgeting.
• Demonstrated ability to lead diverse teams with professionalism and fairness.
• Strong communication, organizational, and time-management skills.
• Proficiency in hotel systems (e.g., PMS, labor management systems, Microsoft Office).
• Ability to walk the property for extended periods.
• Ability to lift up to 25 pounds.
• Frequent bending, standing, and movement throughout the hotel.

Responsibilities

• Oversee daily housekeeping and laundry operations, ensuring all guest rooms and public areas meet or exceed brand cleanliness standards.
• Develop and execute inspection programs, quality assurance processes, and deep-cleaning initiatives.
• Monitor guest satisfaction metrics (GSS, Medallia, brand audits) and implement corrective action plans to drive continuous improvement.
• Ensure timely and accurate completion of inspection logs, inventory reports, and operational documentation.
• Partner with Maintenance to coordinate preventive maintenance, out-of-order rooms, and capital projects.
• Prepare and manage department budgets, forecasting labor and expenses based on occupancy and business levels.
• Develop schedules that prioritize full-time associates’ guaranteed hours before allocating shifts to part-time associates, in alignment with company guidance.
• Control payroll costs, supplies, and inventory levels while maintaining service standards.
• Analyze labor productivity reports and adjust staffing models as needed.
• Recruit, hire, train, coach, and develop supervisors and hourly associates.
• Conduct regular performance evaluations and provide ongoing coaching and accountability.
• Ensure consistent application of attendance, disciplinary, and performance management processes in partnership with HR.
• Foster a culture of inclusion, respect, and professionalism free from discrimination or bias.
• Promote open communication and proactively escalate operational barriers or support needs.
• Ensure compliance with company policies, brand standards, OSHA regulations, and employment laws.
• Maintain accurate documentation related to inspections, safety meetings, training, and performance management.
• Conduct safety meetings and ensure completion of required audit forms and quarterly compliance initiatives.
• Respond appropriately to guest incidents and coordinate with HR on required investigations and documentation.
• Develop department action plans aligned with property goals.
• Lead deep cleaning, preventive maintenance coordination, and quality improvement initiatives.
• Partner with other department leaders to ensure seamless guest experience delivery.

Benefits

• Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed