Hotel Concierge (MAUI) - Sales & Activities

AAA•Lahaina, HI

1d•$16•Onsite

About The Position

Hotel Concierge (MAUI) - Sales & Activities Do you love meeting people from around the world? Helping people create the most memorable experiences and lifelong memories. Then this job is for you! This position is based on the Island of Maui - primary Kihei, HI. You must be living on island to be considered for this position. If interested, you must complete an online application. Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking a Concierge Sales Agent. Our Concierge Sales Agents will serve as Ambassadors of Aloha to help our guests experience our beautiful Island in ways they will never forget. As a Concierge Sales Agent you will be working closely with our guests to book their activities and tours while they are on the Island of Maui. You may also be booking tours and activities on the neighbor islands for our guest depending on their travel needs. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years. Please note: Your New Hire Onboarding and Al Desk training for this position will be done remotely, additional training will be completed at a hotel concierge desk. Therefore, access to a computer or laptop plus internet is preferred but not required. Location: Primary work location will be WorldMark Kihei. Desk coverage may be needed at hotel concierge desk locations in Lahaina. Management to determine desk schedule assignment. Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving more than 18 million AAA Members across 24 states. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.

Requirements

Prior experience in sales and/or customer service (1-3 years preferred)
Experience in working within the tourism/hospitality/travel field
Exceptional sales and customer service skills
Knowledge of the Hawaiian Islands
Knowledge of the Tours and Activities in Hawaii
Ability to grasp customer requirements and cater to individual needs
Love for interacting with people from different cultures
Ability to take initiative, work independently and multi-task in a fast-paced environment
Excellent verbal and written communication skills
Basic computer literacy
Experience using POS system Al Desk (Preferred, training provided)
Ability to speak, read and write in English fluently
Ability to speak, read and write in Japanese fluently (Preferred)
Must have weekend availability.
Flexible with travel from Kihei to Lahaina.

Nice To Haves

Experience using POS system Al Desk
Ability to speak, read and write in Japanese fluently

Responsibilities

Working closely with our guests to book their activities and tours while they are on the Island of Maui.
Booking tours and activities on the neighbor islands for our guest depending on their travel needs.