Concierge Activities Agent

Hilton Grand Vacations • Branson, MO

4h

About The Position

We are currently seeking team members who are passionate about building lasting
vacation memories for owners/guest visiting our resort properties! If you enjoy
helping guests and owners make memories of a lifetime by enjoying vacations,
this is an outstanding opportunity for you.

As a Concierge Agent, you will be responsible for making confirmation calls and
welcome calls to all future arrivals. Answer calls from guests who have booked
Hilton Grand Vacations Marketing Packages to make date changes and respond to
questions concerning their upcoming vacation.

Welcome the guests the day of arrival, helping with transportation to the
tour, and making sure that all parties required to tour attend as scheduled.
Provide complete and accurate information to guests on every telephone call.
Especially information about tour presentation, accommodations, premiums and
promotions.
Handle situations with dissatisfied guests and create resolutions.
Maintain an upbeat, positive and motivated demeanor especially when
interacting with Hilton guests, coworkers, and managers.
Use Excel spreadsheets to track tour data, NQ information, shuttle pickups,
and premium issues.
Assist management with special projects relating to customer service.
Ensure the privacy and security of confidential information about guests.
Confirm a specific percentage of all leads for the following month.

Requirements

• High School Diploma/GED
• Proficient with Microsoft Word, Excel and Outlook
• Excellent written and verbal communication skills with strong sense of customer service
• Good organizational skills and detail oriented

Responsibilities

• Making confirmation calls and welcome calls to all future arrivals.
• Answer calls from guests who have booked Hilton Grand Vacations Marketing Packages to make date changes and respond to questions concerning their upcoming vacation.
• Welcome the guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled.
• Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
• Handle situations with dissatisfied guests and create resolutions.
• Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
• Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
• Assist management with special projects relating to customer service.
• Ensure the privacy and security of confidential information about guests.
• Confirm a specific percentage of all leads for the following month.

Benefits

• DAY ONE benefits
• Competitive base pay plus commission
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
• Employee stock purchase program.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED