Dining & Activities Agent II
About The Position
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Dining and Activities team, this role will act as a resource for Broadmoor Guests and Members seeking to reserve dining and activity reservations. This role will be trained in areas including, but not limited to, Spa, Dining, Golf, Tennis/Pickleball, and other general activities outside of Room Reservations. Training will be provided in phases, beginning at Level I and will progress through Level III. Skillset Level I: Dining Reservations Skillset Level II: Transportation, Dining, Tennis, Golf, Third-Party Activities Skillset Level III: Spa, Transportation, Dining, Tennis, Golf, Third-Party Activities Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.
Requirements
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Experience with computer, phone software and reservations systems. Experience with word processing, spreadsheets, e-mail, and database software is recommended.
- Enthusiastic, friendly, and energetic team member who works well with others.
- Strong interpersonal communication skills
- Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times.
- Reasonable accommodations will be made for individuals with disabilities
Responsibilities
- Maintain comprehensive knowledge of all activities, dining, and local events, to include but not limited to: hours, attire, restaurant themes and menus, special events, cancellations policies, check-in times and locations, transportation options, etc.
- Maintain PCI compliancy, and the highest level of protecting guests’ privacy.
- Streamline reservations by identifying and implementing the most leading questions to better personalize and expedite service.
- Answers inquiries, offers suggestions, and provide descriptive literature pertaining to the Hotel, trips, excursions, sports events, concerts, and plays; communicating information and final reservations via email, text, or phone, as based on guest preference.
- Obtains complete and accurate information when handling all guest requests.
Benefits
- Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
