Hotel Cluster Sales & Catering Manager - OEM
About The Position
As a key member of the sales team, the Sales and Catering Manager has influence and accountability for the revenue generation of the property. Reporting to the Director of Sales, the Sales and Catering Manager will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals while embracing the McKibbon Guiding Principles. This role is an OEM (Overtime Eligible Management) position. A Day in the Life:· Sales and Catering Manager will be responsible for sales and revenue generation for segments assigned by the Market Director of Sales. You will be responsible for maintaining compliance and remaining up to date on current sales initiatives for the brand and company. Maintain positive relationships with the management company, property owners, and clients. Support guest experience and satisfaction in all operations. You will function as the face of the property by being actively involved in the local community. Check emails and voicemails daily. Review McKibbon Hospitality’s daily report. Participate in Daily Sales Stand-Up or as directed by the Director of Sales. Facilitate meeting to share BEO details and group feedback. Attend sales training as recommended by your general manager and Director of Sales Collaborate with food and beverage team on menu selections and pricing. Review daily Delphi calendar (account, group, and function traces). Review Delphi task manager for past-due traces. Enter all sales activities daily into Delphi (traces, QIC, lost business). Review assigned hotel(s) in-house guest ledger/arrival list. Research and prospect leads assigned. Prospect to set appointments/joint appointments/tours. Proactive sales efforts on new and existing accounts as assigned by the Director of Sales. Greet all assigned in-house meetings. Set-up/maintain group block on group/function schedules. Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.
Requirements
- Associates/Bachelor’s degree preferred.
- 1-year minimum experience in hotel sales preferred.
- A proven history of meeting sales goals.
- Ability to actively support operational teams.
- Implement and maintain all sales documentation.
- The ability to make revenue management decisions to effectively grow market share.
- The ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.
- Computer Skills: Word, Excel, PowerPoint
- Experience with Delphi Standard or Delphi FDC (highly desired).
- Must be able to work independently and simultaneously manage multiple tasks.
- Strong organization and presentation skills.
- Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds while solving complex problems and creating a productive sales environment.
- Ability to ensure that hotel policies, procedures and brand standards are followed.
- Maintain a high level of professionalism, trust and responsibility.
- Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
- Must excel in high-pressure, fast-paced environments.
- Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
- Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
- Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Nice To Haves
- Preferred experience with major brands such as Marriott, Hilton or Hyatt.
- Experience with Delphi Standard or Delphi FDC (highly desired).
Responsibilities
- Sales and revenue generation for segments assigned by the Market Director of Sales.
- Maintaining compliance and remaining up to date on current sales initiatives for the brand and company.
- Maintaining positive relationships with the management company, property owners, and clients.
- Support guest experience and satisfaction in all operations.
- Functioning as the face of the property by being actively involved in the local community.
- Checking emails and voicemails daily.
- Reviewing McKibbon Hospitality’s daily report.
- Participating in Daily Sales Stand-Up or as directed by the Director of Sales.
- Facilitating meeting to share BEO details and group feedback.
- Attending sales training as recommended by your general manager and Director of Sales
- Collaborating with food and beverage team on menu selections and pricing.
- Reviewing daily Delphi calendar (account, group, and function traces).
- Reviewing Delphi task manager for past-due traces.
- Entering all sales activities daily into Delphi (traces, QIC, lost business).
- Reviewing assigned hotel(s) in-house guest ledger/arrival list.
- Researching and prospecting leads assigned.
- Prospecting to set appointments/joint appointments/tours.
- Proactive sales efforts on new and existing accounts as assigned by the Director of Sales.
- Greeting all assigned in-house meetings.
- Setting-up/maintaining group block on group/function schedules.
- Providing knowledgeable input to operations team to assist in the creation of the Budget Workbook.
Benefits
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan with 50% matching funds
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
