Hotel Clerk I

Blue Chip Casino Hotel Spa•Michigan City, MI

11h

About The Position

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures. Greet hotel guests. Communicate with Executive Hosts regarding hotel stays. Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties. Assist Food & Beverage Dept. with reservations for food outlets. Access LMS, HotSOS, and CMS systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests. Possess knowledge of rates, room types, room availability, hotel policies and procedures. Answer and accurately direct incoming phone calls through the property’s telephone system. Accurately record and distribute messages as needed. Using the public address system, page and make announcements as appropriate. Screen calls for staff as requested. Provide accurate information regarding the property, the company, events, promotions, etc. Respond to emergency calls/situations according to established protocol. Answer any questions guests may have regarding hotel, casino and community. Check guests into the hotel while verifying reservation information Check guests out of hotel and assure billing is accurate Provide exceptional guest service Other duties as assigned by management.

Requirements

Must have ability to add, subtract, and audit accounts.
Must be able to handle money accurately and follow established procedures.
Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
Type accurately on a computer keyboard.
Possess knowledge of credit card transactions using electronic draft system.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers.
Work with Marketing on special event reservations.
Greet hotel guests and perform check-in and check-out procedures.
Greet hotel guests.
Communicate with Executive Hosts regarding hotel stays.
Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties.
Assist Food & Beverage Dept. with reservations for food outlets.
Access LMS, HotSOS, and CMS systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.
Possess knowledge of rates, room types, room availability, hotel policies and procedures.
Answer and accurately direct incoming phone calls through the property’s telephone system.
Accurately record and distribute messages as needed.
Using the public address system, page and make announcements as appropriate.
Screen calls for staff as requested.
Provide accurate information regarding the property, the company, events, promotions, etc.
Respond to emergency calls/situations according to established protocol.
Answer any questions guests may have regarding hotel, casino and community.
Check guests into the hotel while verifying reservation information
Check guests out of hotel and assure billing is accurate
Provide exceptional guest service
Other duties as assigned by management.