Hotel Chief Maintenance Engineer

McKibbon Hospitality • Charlotte, NC

18h

About The Position

As a leading member of the property management team, the Chief Engineer is accountable for ensuring the hotel is maintained properly. The Chief Engineer performs and leads the repair and maintenance of the hotel's physical plant, including (but not limited to) plumbing, electrical, HVAC, pool, fire & life safety, and all general facilities. The Chief reports to the General Manager. The Chief is responsible for maintaining the hotel at the highest quality level, giving all guests the ability to have a worry-free experience, and protecting the asset for the owners while embodying McKibbon’s Guiding Principles. A Day in the Life Chief will work autonomously in some instances, without constant supervision. Responsible for monitoring and maintaining the operations and functions of both the interior and exterior areas of the property. Perform any necessary construction trades, like plumbing, electrical, carpentry, basic heating and air conditioning, pool maintenance, painting, caulking, etc. The Chief will not be expected to be an expert in all trades but will be expected to be proficient enough to do a good job, utilize external resources, and train others in the engineering department. In addition to the trade skills, the Chief will need to possess certain people skills that will allow them to be proactive and interactive with other associates and hotel guests. Play a key role in communicating and interacting positively with associates and guests. Follow the guidelines established by McKibbon Hospitality to ensure the safety of associates and guests, while protecting company assets. Assist the GM and AGM with recruiting, hiring, and training maintenance team members. The number of associates in the maintenance department will depend on the hotel's size and complexity. While this role has no direct reports, it involves coaching team members to ensure efficient practices are followed in alignment with company and brand standards.

Requirements

• Ability to monitor the performance of the service/contractor to ensure that contracted service is performed satisfactorily.
• Ability to effectively maintain the physical plant while meeting Guests’ needs within the defined operations budget.
• Ability to communicate operational activities, priorities, and problems with hotel leadership.
• Possess knowledge or methods and techniques for conducting on-the-job training.
• Ability to create a learning environment encouraging employees to further develop their job skills.
• Ability to observe employees’ work performance for comparison with performance standards
• Ability to determine what action should be taken in response to a customer complaint, comment or inquiry.
• Ability to negotiate with service company/contractor to obtain the best price for services.
• Ability to estimate the time (labor) required to complete maintenance work.
• Ability to determine the best time to schedule maintenance jobs to avoid disrupting the operation of the hotel.
• Ability to proactively discern operational and maintenance concerns, then address them to eliminate downtime and avoid disaster.
• Knowledge of problem-solving techniques and methods.
• Knowledge of common causes of equipment malfunction.
• Experience with Microsoft Office 365, including Outlook, Word, Excel, as well as utilizing a maintenance management system to initiate, perform, and report on service orders and PMs.
• Ability to perform various maintenance tasks, which may include climbing stairs, walking 10,000 steps or more each day, utilizing power hand tools, and lifting up to 50 pounds.
• Must be able to kneel, stand, and work in varying indoor/outdoor conditions, and access high or confined spaces as needed.
• Ability to perform basic painting and caulking skills.
• Ability to use standard hand tools, such as wrenches, pliers, screwdrivers, hammers, and electrical measurements.
• Knowledge of preventive maintenance methods and techniques for maintaining equipment.
• Ability to perform tests to check for the normal operation of the hotel’s equipment.
• Ability to perform Basic Maintenance Skills. Plumbing, A/C Filter Changes, Clean Coils, Electrical work, and Carpenter work.
• Ability to test pool and spa chemicals, CPO Certification required.
• Skilled in laundry and kitchen operations to allow operations to maintain and/or exceed production standards.
• Skilled in the use and testing of all Fire & Life Safety equipment, alarm systems, and sprinkler systems to maintain proper operational status.
• Knowledgeable on local, state, and federal regulations for testing and operation in accordance with NFPA-72.
• Ability to evaluate and select job applicants based upon information obtained through personnel questionnaires, resumes, and interviews.
• 3 Years minimum experience in a lead maintenance role.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Nice To Haves

• Previous hotel experience is highly desired.

Responsibilities

• Monitoring and maintaining the operations and functions of both the interior and exterior areas of the property.
• Performing construction trades such as plumbing, electrical, carpentry, basic heating and air conditioning, pool maintenance, painting, and caulking.
• Communicating and interacting positively with associates and guests.
• Following safety guidelines to ensure the safety of associates and guests, while protecting company assets.
• Assisting the GM and AGM with recruiting, hiring, and training maintenance team members.
• Coaching team members to ensure efficient practices are followed in alignment with company and brand standards.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed