Hotel Banquet Server

McKibbon Hospitality•Asheville, NC

11h

About The Position

The hotel Banquet Service is responsible for preparing coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly cleaned. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plate ware, glassware, and flatware. A Day in the Life: You will carry food, dishes, trays, or silverware from pantry to serving counters. You will set up attractive food displays and maintain cleanliness to ensure food safety. You will wipe tables or seats with dampened cloths. You will scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. You will run the dishes through dishwasher and ensure all sanitation practices are followed You will clean up spilled food, drink or broken dishes and remove trash. You will maintain adequate supplies of items such as clean glassware, dishes, or trays. You will fill beverage and ice dispensers. You will stock serving areas You will locate and provide items requested by guests. You will clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors. You will be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. You will practice safe work habits and use required safety equipment. You will ensure overall guest satisfaction. You will perform other duties as requested by management Responsible for event set up, service and breakdown. Reports to Banquet Captain

Requirements

Be available for events as scheduled with proper notice (Hours may Vary depending on business needs)
The ability to work a flexible schedule, including shift work, weekends, and holidays
The legal ability to serve alcohol in the State/Province
Knowledge of state and local guidelines regarding service of alcohol
Knowledge of drink preparation
Computational skills to process guest payments
The ability to lift trays of beverages or food items weighing up to 30 lbs. on a regular basis
The ability to help create an energized bar atmosphere through friendly and personalized service
The ability to anticipate customer needs, and change course of action accordingly

Nice To Haves

Banquet Bartending experience preferred
Previous experience as a banquet/catering server preferred
Course work or certification/education in restaurant or business field are highly desired
Food safety certification and/or alcohol service training recommended
The drive to approach each guest interaction with the mindset of exceeding guest expectations
Embracing the culture, and personifying it in daily interactions with guests and team members
Contributing to a fun, energized and comfortable working environment as an active member of the team
Overseeing the look and feel of your area and ensuring that the cleanliness of the bar and its surroundings are at their peak at all times
Being a motivated self-starter
Being conscientious and driven to consistently serve the guests with the utmost professionalism and courtesy

Responsibilities

Preparing coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order
Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Ensure courses are cleared and tables are properly cleaned
Respond to and try to fulfill any special banquet event arrangements
Replenish buffet items to ensure consistency and freshness in presentation
Monitor tableware to ensure it is presentable to guests
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
Bus tables by removing and separating tableware, plate ware, glassware, and flatware
Carry food, dishes, trays, or silverware from pantry to serving counters
Set up attractive food displays and maintain cleanliness to ensure food safety
Wipe tables or seats with dampened cloths
Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning
Run the dishes through dishwasher and ensure all sanitation practices are followed
Clean up spilled food, drink or broken dishes and remove trash
Maintain adequate supplies of items such as clean glassware, dishes, or trays
Fill beverage and ice dispensers
Stock serving areas
Locate and provide items requested by guests
Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Practice safe work habits and use required safety equipment
Ensure overall guest satisfaction
Perform other duties as requested by management
Responsible for event set up, service and breakdown

Benefits

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.