Hotel Assistant Manager - Full Time (Tropicana Atlantic City)

Caesars Entertainment•Atlantic City, NJ

3d•$60,000

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES: Monitors and directs all parking traffic and activity via direct reports. Schedules staff to ensure quality guest service while maintaining proper labor controls, Assures smooth and safe vehicle movement in all drive-thru's, lots and garages. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Clearly communicates and enforces company policies and procedures and, department goals. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Ensures direct reports carry out Family Style Service at all times Assists with preparation of annual budget and meets or exceeds yearly operational budget plan. Assures compliance with New Jersey casino regulations and other required regulations May perform other duties as assigned Starting Rate $60,000.00 REASONING ABILITY Planning Discriminating Colors Remembering Details Working Rapidly Using Arithmetic Working at Various Tempos Reading Concentrating Amid Distractions Directing Others Remembering Names & Faces Making Decisions Examining & Observing Details Other: PHYSICAL DEMANDS Standing Sitting Walking Bending/Stooping Reaching Observing Kneeling Pushing Pulling Turning Hearing Balancing Tasting Smelling Lifting lbs. Other WORK ENVIRONMENT Inside Outside Dry Wet Noisy Odors Heat Changing Temperatures Hot Cold High Places Dirty Hazards Gloves Other: Smoking Environment Responsibilities SUPERVISORY RESPONSIBILITIES: Provides supervision and oversight of Valet Operations, Self Park and Front Office teams. Assists with recruiting, hiring and training of staff, establishes realistic and measurable service standards and holds employees accountable for meeting standards. Qualifications QUALIFICATIONS: 3-4 years prior Supervisory or Management experience in Casino Hotel Environment EDUCATION and/or EXPERIENCE: High School diploma or GED. CERTIFICATES, LICENSES, REGISTRATIONS: Casino Employee Registration Driver’s License LANGUAGE SKILLS: Must have exceptional verbal and written communications skills COMPUTER SKILLS: Must possess computer skills including Microsoft Office products . Experience with LMS

Requirements

3-4 years prior Supervisory or Management experience in Casino Hotel Environment
High School diploma or GED.
Casino Employee Registration
Driver’s License
Must have exceptional verbal and written communications skills
Must possess computer skills including Microsoft Office products
Experience with LMS

Responsibilities

Monitors and directs all parking traffic and activity via direct reports.
Schedules staff to ensure quality guest service while maintaining proper labor controls
Assures smooth and safe vehicle movement in all drive-thru's, lots and garages.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees
Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
Clearly communicates and enforces company policies and procedures and, department goals.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
Ensures direct reports carry out Family Style Service at all times
Assists with preparation of annual budget and meets or exceeds yearly operational budget plan.
Assures compliance with New Jersey casino regulations and other required regulations
Provides supervision and oversight of Valet Operations, Self Park and Front Office teams.
Assists with recruiting, hiring and training of staff, establishes realistic and measurable service standards and holds employees accountable for meeting standards.