Hotel Assistant Manager - Full Time (Tropicana Atlantic City)

Caesars Entertainment•Atlantic City, NJ

1d•$60,000

About The Position

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Responsibilities

Monitors and directs all parking traffic and activity via direct reports.
Schedules staff to ensure quality guest service while maintaining proper labor controls,
Assures smooth and safe vehicle movement in all drive-thru's, lots and garages.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees
Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
Clearly communicates and enforces company policies and procedures and, department goals.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
Ensures direct reports carry out Family Style Service at all times
Assists with preparation of annual budget and meets or exceeds yearly operational budget plan.
Assures compliance with New Jersey casino regulations and other required regulations
May perform other duties as assigned