Hotel Assistant Manager

Four Seasons Hotels Ltd. • New Orleans, LA

48d

About The Position

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic Rooms team as a Hotel Assistant Manager. The Hotel Assistant Manager leads the Front Office team and operations to deliver the best service in accordance to Four Seasons' standards, supports our Guest Experience and Concierge departments, and acts as the manager on duty in the hotel when senior managers are not available.

Requirements

• Excellent written and verbal grammar and composition skills.
• 1-2 years in a Front Office supervisory role or Concierge position. Preferred experience in a luxury hotel.
• Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.
• Works harmoniously and professionally with co-workers and supervisors.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.

Nice To Haves

• Preferred experience in a luxury hotel.

Responsibilities

• Manage Front Office, Guest Services and Concierge staff (in absence of Concierge)
• Interview, train and schedule staff, as well as conduct performance evaluations when needed
• Coordinate arrivals, departures and billing requirements with Sales and Catering Department
• Block rooms for arrivals and ensuring any discrepancies are resolved. Review daily arrivals to ensure proper handling of special attention guests, return guests, and groups.
• Monitor and assess revenue opportunities for the hotel, maximizing red date conversion and keeping team on track to meet upsell goals.
• Establish training and accountability within the team to achieve high results above benchmarks.
• Assure that all financial and credit procedures are followed. Following up on credit problems with Front Office/Front Desk Manager or Credit Manager. Reviewing all pay-outs, rebates, petty cash disbursements and direct billings.
• Check cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.

Benefits

• A Rewarding Work Culture, with mentoring, training and development opportunities
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees