Hotel Assistant General Manager

Home2 SuitesFort Collins, CO
36d

About The Position

Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Hotel Assistant General Manager at the Home2 Suites Fort Collins . Why You’ll Love Working with Us The Home2 Suites Fort Collins is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

Requirements

  • Three years of related work experience in hotels
  • At least two years in a hospitality management position
  • Strong organizational skills and attention to detail
  • Ability to handle pressure with poise and finesse
  • Strong leadership and a professional image
  • Strong customer service skills to include problem-solving and complaint resolution
  • Ability to work in a fast-paced setting

Responsibilities

  • Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.
  • Provide exceptional guest service while setting high service standards for the Front Desk team to follow
  • Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
  • Supervise team, including hiring, training, scheduling, and performance management
  • Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
  • Ensure the safety of guests and team members by upholding all safety procedures and standards
  • Support service quality by addressing guest concerns and initiating prompt, effective solutions
  • Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
  • Assist with accounting functions including billing, reporting, and financial reconciliation
  • Monitor and support procedures related to inventory, key control, and monetary handling

Benefits

  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day – earn bonuses for going above and beyond to support team and guests
  • Everyone Sells – earn cash for bringing in business to our properties
  • Paid Volunteer hours – Earn money for community service
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
  • Health Savings Account
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