Hotel Assistant General Manager

Thind Management•Spring, TX

About The Position

We are seeking a highly motivated and experienced Assistant General Manager in a full-service or limited-service hotel who plays a vital role in supporting the overall management and operations of the property. Working closely with the General Manager, the AGM is responsible for assisting in the day-to-day hotel & restaurant operations, ensuring exceptional guest experiences, maximizing revenue and profitability, and maintaining high-quality standards across all departments. The AGM serves as a leader, collaborator, and problem-solver, contributing to the success of the hotel and the achievement of organizational goals.

Requirements

Bachelor’s degree in Hospitality Management or a related field (preferred) or equivalent work experience
At least 5-years of experience in the hospitality industry
Proven experience in hotel operations
Excellent communication and interpersonal skills, both written and verbal
Strong leadership abilities with the capacity to inspire and motivate a diverse team
Strong analytical and problem-solving skills with a solution-oriented mindset
Proficient in hotel management systems, property management systems, and relevant software
Proficient in Microsoft Office and hotel & restaurant software(s)
Must have a flexible work schedule

Responsibilities

Oversee and manage all hotel & restaurant operations, including but not limited to front desk, housekeeping, maintenance, sales, and food & beverage (restaurant & banquets)
Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
Assist the GM in overseeing the coordinating all operational departments, including front office, housekeeping, food and beverage, sales and marketing, events, and maintenance
Ensure compliance with brand standards, policies, and procedures to maintain a high level of service quality and operational efficiency
Collaborate with department heads to develop and implement strategies for enhancing operational performance, guest satisfaction, and employee productivity
Foster a guest-centric culture, ensuring that exceptional service is consistently delivered throughout the guest journey
Respond promptly and effectively to guest inquiries, concerns, and complaints, taking necessary actions to resolve issues and exceed guest expectations
Monitor guest feedback and online reviews, identifying areas for improvement and implementing appropriate measures to enhance the guest experience
Assist in the development and execution of revenue strategies, pricing decisions, and sales and marketing initiatives to optimize revenue and achieve financial targets
Monitor financial performance, including revenue, expenses, and budgets, and take proactive measures to control costs and increase profitability
Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings
Support the GM in leading, motivating, and developing a high-performance team
Foster a positive work environment that promotes teamwork, collaboration, and employee engagement
Assist in recruitment, selections, training, and performance management processes to ensure a skilled and knowledgeable workforce
Conduct regular performance evaluations, provide feedback, and identify opportunities for training and development
Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards
Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience
Oversee risk management and emergency response procedures, ensuring the safety and security of guests and employees
Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
Handling complaints and oversee the service recovery procedures
Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
Coordination with the head-of-departments for the execution of all activities and functions
Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
Implement and maintain effective open-door communication system across all departments
Create and maintain the company culture while educating team members about company motto and values
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements – understand the government regulations and ensure hotel is at par with all rules and regulations
Carry out verbal & written policy changes and instructions
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership