Hotel Arista Front Office Supervisor

CityGate Hospitality • Naperville, IL

1d • $20 - $22 • Onsite

About The Position

If you strive to be "The Best", we want to hear from you! Apply today at www.citygatecentre.com/jobs Location: Hotel Arista Department: Front Office Reports to: Front Office Manager Status: Hourly Non Exempt Compensation Range: $20-22/hr, commensurate with work experience, education, relevant qualifications and skill level. Additional Requirements: Must have availability to be scheduled weekdays, weekends, and holidays. Morning shift, mid-shift and evening-shift required. Role Summary: The Front Desk Supervisor is responsible for supporting front office leadership in delivering exceptional, Forbes-level guest service while ensuring smooth daily operations of the Front Desk. This role leads by example, supervises Front Desk Agents, resolves guest concerns with professionalism and discretion, and upholds brand, Forbes Travel Guide, and hotel service standards at all times.

Requirements

• High school diploma required; college coursework or equivalent experience preferred.
• Minimum 2–3 years Front Desk or Guest Services experience , preferably in a luxury or Forbes-rated hotel
• Previous supervisory or lead experience strongly preferred
• Strong knowledge of hotel operations and PMS systems (Opera preferred)
• Must possess a valid Driver’s License and a clear motor vehicle record
• Excellent communication, problem-solving, and leadership skills
• Professional appearance and demeanor at all times
• Ability to multitask and remain calm in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation
• Must be able to bend, stoop, squat, and stretch to fulfill job duties
• Ability to lift up to 25 lbs if needed

Responsibilities

• Guest Experience & Service Excellence Deliver warm, anticipatory, and personalized service aligned with Forbes Travel Guide standards
• Act as the primary escalation point for guest concerns, resolving issues promptly and courteously
• Create memorable guest experiences through proactive service recovery and attention to detail
• Maintain lobby presence and professional demeanor at all times
• Front Desk Operations Supervise daily Front Desk operations, including arrivals, departures, room assignments, and cash handling
• Ensure accurate guest profiles, preferences, and notes are documented in the PMS
• Monitor room inventory, VIP arrivals, and special requests in coordination with Housekeeping and Management
• Ensure compliance with all hotel policies, procedures, and safety standards
• Team Leadership & Training Lead, coach, and motivate Front Desk Agents to meet performance and service expectations
• Assist with onboarding and training new team members
• Provide real-time feedback, guidance, and corrective action when needed
• Ensure proper staffing coverage and assist with scheduling as directed
• Communication & Coordination Serve as a liaison between Front Desk, Housekeeping, Engineering, Bell Staff, and Management
• Communicate VIP arrivals, service recovery cases, and operational updates clearly and professionally
• Complete shift reports, pass-on logs, and required documentation
• Forbes & Brand Standards Uphold and reinforce Forbes Travel Guide service principles and standards
• Participate in ongoing training and readiness for Forbes evaluations
• Ensure appearance, language, and service delivery consistently meet luxury standards

Benefits

• Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
• Basic Life & AD&D - 100% employer paid
• Short-Term Disability - 100% employer paid
• Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Paid Time Off (PTO)
• 9 Paid Holidays/Year
• Paid Jury Duty Time
• Paid Bereavement for immediate family members
• Partially-Paid Parental Leave
• Hotel/Restaurant Discounts
• Pet Insurance
• Incentive Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED