Hotel Administrator (Horseshoe Bossier) Part-Time

Caesars Entertainment•Bossier City, LA

About The Position

JOB SUMMARY: We are seeking a highly organized and detail-oriented professional to join our team as the Hotel Administrator. This role is pivotal in managing the hotel's Lost & Found program with the highest level of integrity and customer service, while also providing essential administrative support to ensure smooth day-to-day hotel operations. The ideal candidate will be a proactive problem-solver with excellent communication skills. KEY RESPONSIBILITIES: Lost & Found Management (Primary Focus): Manage the entire Lost & Found lifecycle, from initial retrieval to final disposition. Retrieve, accurately log, tag, and securely store all lost items from Security and Housekeeping departments on a daily basis. Meticulously enter all lost and found items into the Reunitus tracking system. Proactively investigate and contact guests to reunite them with their lost belongings. Coordinate the timely and secure packaging and outbound shipping of claimed items. Maintain the Lost & Found storage room, ensuring it is clean, organized, and secure with labeled shelving and storage systems. Keep precise records of all items, including detailed descriptions, dates, and final dispositions. General Administrative Duties: Provide general administrative support to hotel management and other departments as needed. Purchase, manage, and maintain an appropriate inventory of office supplies. Coordinate the maintenance, repairs, and deployment of office equipment (e.g., printers, copiers). Answer, screen, and direct incoming telephone calls in a professional and courteous manner. Maintain and organize a current set of office records and files. QUALIFICATIONS: High school diploma or equivalent. Minimum of one (1) year of experience in a customer-facing role. Proven data entry skills with a strong emphasis on accuracy and attention to detail. Proficiency in Microsoft Office Suite (Word, Outlook, Excel). Superior customer service and interpersonal skills. Ability to read, write, and speak English fluently. Professional appearance and demeanor. Must be able to work a flexible schedule, including nights, weekends, and holidays as required. Preferred previous experience in a hotel or hospitality environment. Familiarity with a Lost & Found tracking system (e.g., Reunitus) or similar property management software. Career interest in the hospitality industry. SKILLS AND ABILITIES: Exceptional organizational and time-management skills. Ability to work effectively both independently and as part of a team. High level of honesty and discretion when handling sensitive guest property. Ability to lift and carry boxes and items up to 25 pounds. Must be able to bend, reach, kneel, and stand for extended periods while organizing storage. Must be able to work efficiently in a fast-paced environment and manage multiple priorities. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

Requirements

High school diploma or equivalent.
Minimum of one (1) year of experience in a customer-facing role.
Proven data entry skills with a strong emphasis on accuracy and attention to detail.
Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
Superior customer service and interpersonal skills.
Ability to read, write, and speak English fluently.
Professional appearance and demeanor.
Must be able to work a flexible schedule, including nights, weekends, and holidays as required.
Exceptional organizational and time-management skills.
Ability to work effectively both independently and as part of a team.
High level of honesty and discretion when handling sensitive guest property.
Ability to lift and carry boxes and items up to 25 pounds.
Must be able to bend, reach, kneel, and stand for extended periods while organizing storage.
Must be able to work efficiently in a fast-paced environment and manage multiple priorities.

Nice To Haves

Previous experience in a hotel or hospitality environment.
Familiarity with a Lost & Found tracking system (e.g., Reunitus) or similar property management software.
Career interest in the hospitality industry.

Responsibilities

Manage the entire Lost & Found lifecycle, from initial retrieval to final disposition.
Retrieve, accurately log, tag, and securely store all lost items from Security and Housekeeping departments on a daily basis.
Meticulously enter all lost and found items into the Reunitus tracking system.
Proactively investigate and contact guests to reunite them with their lost belongings.
Coordinate the timely and secure packaging and outbound shipping of claimed items.
Maintain the Lost & Found storage room, ensuring it is clean, organized, and secure with labeled shelving and storage systems.
Keep precise records of all items, including detailed descriptions, dates, and final dispositions.
Provide general administrative support to hotel management and other departments as needed.
Purchase, manage, and maintain an appropriate inventory of office supplies.
Coordinate the maintenance, repairs, and deployment of office equipment (e.g., printers, copiers).
Answer, screen, and direct incoming telephone calls in a professional and courteous manner.
Maintain and organize a current set of office records and files.