Hot side/Cold side Commercial Kitchen Equipment Lead Service Technician
About The Position
TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com Why you'll love it here! Competitive compensation Portal to portal pay Overtime opportunities Company vehicle Company credit card for all travel expenses Company cell phone Medical, dental, vision benefits from Day One! 401(k) with company match Paid time off and holidays Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training Tuition reimbursement for additional certifications Career progression opportunities into a Field Supervisor, or Service Manager roles POSITION SUMMARY: The Lead Service Technician reports to the Service Manager Located in Springfield, VA Field Based - Full Time The Lead Service Technician is a field-based technical leader responsible for diagnosing, repairing and maintaining commercial kitchen equipment across both hot-side (cooking) and cold-side (refrigeration) platforms. This role provides hands-on technical expertise while supporting and mentoring other technicians to ensure high-quality service delivery and customer satisfaction.
Requirements
- 5+ years of commercial kitchen equipment service experience (hot and refrigeration).
- EPA Certification (Type I/II or Universal) required for refrigeration work.
- Strong electrical, gas, and mechanical troubleshooting skills.
- Ability to read schematics and wiring diagrams.
- Valid driver’s license with clean driving record.
- Ability to lift up to 75 lbs and work in active kitchen environments.
Nice To Haves
- Manufacturer certifications (Hobart, Rational, Henny Penny, etc.).
- Experience leading or mentoring technicians.
- Strong problem-solving and customer service skills.
- Technical trade school or refrigeration training.
Responsibilities
- Diagnose, troubleshoot, and repair commercial cooking equipment including ovens, fryers, grills, steamers, and ranges.
- Service refrigeration systems including walk-ins, reach-ins, ice machines, and prep tables.
- Perform equipment installations, startups, and system calibrations.
- Conduct preventive maintenance and safety inspections.
- Serve as technical lead on complex service calls.
- Support training and development of junior technicians.
- Provide guidance on troubleshooting best practices and safety standards.
- Assist Service Manager with field quality control and escalation support.
- Communicate clearly with customers regarding diagnostics, repair plans, and timelines.
- Maintain professional relationships with restaurant operators, healthcare facilities, and institutional clients.
- Deliver exceptional service aligned with company standards.
- Complete digital work orders, parts documentation, and service reports accurately.
- Ensure compliance with manufacturer specifications and local codes.
- Maintain company vehicle, tools, and inventory.
- Promote a safe work environment at all job sites.
Benefits
- Competitive compensation
- Portal to portal pay
- Overtime opportunities
- Company vehicle
- Company credit card for all travel expenses
- Company cell phone
- Medical, dental, vision benefits from Day One!
- 401(k) with company match
- Paid time off and holidays
- Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
- Tuition reimbursement for additional certifications
- Career progression opportunities into a Field Supervisor, or Service Manager roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
