Hot side/Cold side Commercial Kitchen Equipment Lead Service Technician

TriMark•Springfield, VA

8d•Onsite

About The Position

The Lead Service Technician reports to the Service Manager Located in Springfield, VA Field Based - Full Time The Lead Service Technician is a field-based technical leader responsible for diagnosing, repairing and maintaining commercial kitchen equipment across both hot-side (cooking) and cold-side (refrigeration) platforms. This role provides hands-on technical expertise while supporting and mentoring other technicians to ensure high-quality service delivery and customer satisfaction.

Requirements

5+ years of commercial kitchen equipment service experience (hot and refrigeration).
EPA Certification (Type I/II or Universal) required for refrigeration work.
Strong electrical, gas, and mechanical troubleshooting skills.
Ability to read schematics and wiring diagrams.
Valid driver’s license with clean driving record.
Ability to lift up to 75 lbs and work in active kitchen environments.

Nice To Haves

Manufacturer certifications (Hobart, Rational, Henny Penny, etc.).
Experience leading or mentoring technicians.
Strong problem-solving and customer service skills.
Technical trade school or refrigeration training.

Responsibilities

Diagnose, troubleshoot, and repair commercial cooking equipment including ovens, fryers, grills, steamers, and ranges.
Service refrigeration systems including walk-ins, reach-ins, ice machines, and prep tables.
Perform equipment installations, startups, and system calibrations.
Conduct preventive maintenance and safety inspections.
Serve as technical lead on complex service calls.
Support training and development of junior technicians.
Provide guidance on troubleshooting best practices and safety standards.
Assist Service Manager with field quality control and escalation support.
Communicate clearly with customers regarding diagnostics, repair plans, and timelines.
Maintain professional relationships with restaurant operators, healthcare facilities, and institutional clients.
Deliver exceptional service aligned with company standards.
Complete digital work orders, parts documentation, and service reports accurately.
Ensure compliance with manufacturer specifications and local codes.
Maintain company vehicle, tools, and inventory.
Promote a safe work environment at all job sites.

Benefits

Competitive compensation
Portal to portal pay
Overtime opportunities
Company vehicle
Company credit card for all travel expenses
Company cell phone
Medical, dental, vision benefits from Day One!
401(k) with company match
Paid time off and holidays
Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
Tuition reimbursement for additional certifications
Career progression opportunities into a Field Supervisor, or Service Manager roles