Hot & Cold Technician (Hot Side ) - Tappan , NY
About The Position
Pronto, a Tech24 Company, is a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. We are a nationwide company, headquartered in Greenville, SC with local branches located coast to coast. The Commercial Foodservice and Refrigeration Technician is responsible for driving a company vehicle to and from customer sites to troubleshoot, maintain and repair commercial kitchen and refrigeration equipment. To be a successful Commercial Foodservice and Refrigeration Technician, you should be able to work independently and solve problems as quickly and efficiently as possible. To excel in this position, you should have strong technical skills, be a master at trouble shooting and be an expert in customer service.
Requirements
- Valid driver's license and acceptable driving record
- 3-5 years of related experience
- Superb customer service skills
- Dependable and able to work independently
- Standard computer skills
- Own industry's standard hand tools
- Ability to travel extensively within the region
- Ability to work some nights, weekend, and holidays for on-call rotation with your department (frequency varies with department size)
Nice To Haves
- Universal EPA certification a plus
Responsibilities
- Troubleshoots and repairs commercial kitchen and refrigeration equipment.
- Inspects the commercial kitchen and refrigeration equipment and their related components to ensure safe operation.
- Communicates with customer and branch staff regarding status of repairs to ensure schedule is maintained and delays are properly communicated with customers.
- Completes service tickets according to procedures.
- Tracks truck stock to ensure needed parts are stocked on vehicle.
- Sustains service vehicle, tools, and uniforms to Tech24 standards.
- Sets a positive example for less experienced and/or new technicians by being a Company advocate.
- Follows all company policies and procedures, particularly regarding safety.
- Receive parts shipments, label them and distribute to customer bins / inventory bins.
- Maintain parts inventory.
- Arrange parts returns with parts distributors, ship via UPS, FEDEX, etc.
- Perform shop repairs of counter equipment (I.e. slicers, mixers, warmers, etc.)
- Maintain shop tools, track tech loans of power tools.
- Manage customer loaners of counter type equipment.
- Operate forklift to unload cooking equipment from delivery trucks.
- Assist installation team with equipment installs
Benefits
- On demand training and full trouble shooting support.
- Company sponsored and manufacturer's training
- Company uniforms, phone, vehicle, and gas card
- Medical, vision, and dental insurance and short-term disability plans
- Company paid long term disability and life insurance
- Paid time off and paid holidays
- 401(k) retirement savings plan with Company match and immediate vesting
- Pay range is $28 to $38 per hour.
- Hours are 7:30 - 4:00 PM, ½ hour lunch, at our shop in Tappan, NY.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
