Host - Midnight Rambler

Highgate Hotels•Dallas, TX

About The Position

The Host is the first and last point of contact for guests and plays a key role in shaping the overall dining experience. This role requires a warm, polished, and professional demeanor with an emphasis on gracious hospitality, attentive service, and impeccable organization. The Host ensures smooth reservations management, seamless seating flow, and an elevated arrival experience that reflects the luxury standards of the hotel or outlet .

Requirements

High School diploma and/or experience in a hotel or a related field preferred.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner.
Flexible and long hours are sometimes .
Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during the entire shift.

Responsibilities

Greet guests warmly and professionally upon arrival, providing an immediate sense of hospitality and welcome.
Manage reservations, waitlists, to-go order and seating charts with accuracy and strategic flow.
Process payments accurately and follow all POS and cash-handling procedures.
Escort guests to tables using refined etiquette and ensure they are comfortably settled.
Communicate accurately with servers and managers regarding VIP guests, special occasions, seating preferences, and service notes.
Answer phones using luxury phone etiquette; assist with reservation inquiries, menu questions, and guest requests.
Maintain cleanliness and presentation of the host stand, entryway, and menus.
Provide menus, offer initial guidance on dining options, and coordinate any pre-arrival guest needs.
Assist with coat check, special seating accommodations, and guest accessibility requests.
Ensure guests experience a smooth and pleasant departure, thanking them warmly and inviting them to return.
Support the service team during peak periods with running tasks such as resetting tables or assisting with service flow.
Perform other duties as requested by management.