PRN Host

Crossover Health•Menlo Park, CA

1d•$25 - $32•Onsite

About The Position

Crossover Health is a national, team-based medical group focused on wellbeing and prevention, delivering a Primary Health model that integrates primary care, physical medicine, mental health, health coaching, and care navigation. Care is delivered in-person, virtually, and via asynchronous messaging, aiming to build a community that embraces healthcare proactively. The Host role is crucial for providing an exceptional member service experience within the clinic team, assisting members with check-in, and demonstrating in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits, to facilitate the member’s experience throughout the health center.

Requirements

Bachelor’s degree or equivalent experience
1 year of experience in customer service position

Nice To Haves

Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
Proven organizational skills
High level of ownership, accountability and initiative
Experience with multitasking, issue resolution, and conflict management
Experience in a health care service delivery environment
BLS (Basic Life Support) certification

Responsibilities

Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
Assists with assigned projects and special provider or patient requests.
Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
Processes transactions required to begin or complete the visit.
Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
Performs other duties as assigned