Host - Hotel Bend

Oxford Suites & Hotels•Bend, OR

10h

About The Position

The Host at one of Oxford’s luxury or boutique-style hotels is the first point of contact for guests at the restaurant and hotel catering functions, ensuring a welcoming and organized dining experience. This role is responsible for greeting and seating guests, directing traffic flow, bussing tables, taking orders, serving food, and processing payments, all while maintaining sanitation and cleanliness standards. The Host plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

High School Diploma or GED preferred
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions

Nice To Haves

Previous experience in a luxury or upscale hospitality environment preferred

Responsibilities

Welcome guests with a polished and professional demeanor, creating a memorable first impression
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay delivers a luxurious experience
Manage reservations using the hotel’s reservation system with accuracy and attention to guest preferences and VIP statuses
Seat Guests, offer menus and clear additional place settings
Take customer orders, communicate special needs and allergies to staff as needed
Maintain knowledge of menus and specials, anticipating guest needs, delivering personalized, luxury-level service
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Answer all incoming calls and communicate with guests in a manner that strives to meet and exceed Forbes Four-Star standards
Accurately use POS systems as needed
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
Serve food as needed while upholding the standards and etiquette of luxury hospitality in both demeanor and service delivery
Assist in food prep as needed including coffee or tea
Buss and clean tables after each guest use
Monitor and maintain cleanliness of all hotel food and beverage outlets (i.e., table, utensils, glassware, condiments)
Clean and mop floors, vacuum and dust
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Communicate effectively with all hotel staff to ensure smooth delivery of services.
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Obtain sales leads for the sales department
Coordinate with front desk, maintenance staff, Food and Beverage Manager and General Manager on things requiring attention
Other Hotel related duties as assigned