La Riviera Poolside Bar | Host

Omni Hotels & Resorts•New Orleans, LA

1d•Onsite

About The Position

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Overview: The pool host is responsible for facilitating a seamless check-in experience for guests and members at all pool entrances.

Requirements

Must have a flexible schedule and be available to work weekends and holidays.
Must be at least 18 years of age.
Excellent communication skills.
Must have a flexible schedule and be available to work weekends and holidays.
High energy with a service mindset and a Can-do attitude
Conversational English-speaking abilities required.

Responsibilities

Report for scheduled shifts on time and in assigned uniform.
Ensure resort guests have an exemplary experience through warm welcomes, anticipatory service and fond farewells.
Ensure all areas are clean, particularly the entrance.
Responsible for set-up and break-down of towel stations. Ensure all activity areas are well maintained and clean.
Assist Pool Guest Service Agents as needed by emptying towel bins and ensuring pool areas are free of debris and trash.
Re-stock towels and other supplies related to the operation; ensure appropriate rotation and prevent shortages.
Assist in enforcing guest-related pool policies and standards.
Enforce slide height requirements at the Splash pool.
Provide a proper wristband to all guests and members as they enter the pool deck.
Verify guest/member status of each guest upon entry.
Perform appropriate charges as needed. Utilize the point-of-sale system and run all necessary reports. Follow end of shift balancing.
Responsible for checking guests into cabanas, as well as escorting them to their assigned cabana. Communicate all arrivals to Food & Beverage team.
Request identification from guests entering Edge pool appear under the age of 30.
Be able to help guests and members with any request or know where to direct them.
Work safely and follow all Omni Safety and Loss Prevention standards.
Perform other duties as assigned by leadership.