Host - Full Time

AHC Hospitality•Grand Rapids, MI

11h•Onsite

About The Position

AHC Hospitality manages a diverse portfolio of hotels, restaurants, and resorts, including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. The company focuses on providing exceptional guest experiences and supporting associate growth. The Margaux Host is responsible for the daily operations of the restaurant, including welcoming guests, managing phone calls, taking to-go orders, and relaying messages to managers. This role requires adherence to JW Marriott Grand Rapids and Marriott Quality Assurance Standards, as well as guest service standards, with a focus on creating a teamwork environment and delivering quality service to each guest.

Requirements

Must have previous restaurant experience.
Friendly / Genuine demeanor.
Calm under pressure.
Well spoken & confident.
Excellent telephone etiquette.
Strong Organization skills.
Time management.
Compassionate, Empathetic, and Understanding.
Ability to see the "Big Picture" and look ahead.
Makes decisions for and in favor of guests, exceeding expectations.
High school diploma or GED.
Related experience and/or training.

Responsibilities

Welcome all guest to the restaurant, introduce the guest to the menu and the specials.
Maintain daily set up and/or breakdown of the restaurant by following daily checklists.
Maintain cleanliness of public areas at all times.
Be able to follow QA Standard of Service when interacting with and seating guests.
Know each menu item and its ingredients. Know what happy hour and other specials are.
Act as a concierge for our area, know of events happening.
Strives to exceed guest satisfaction and looks for ways to provide the best possible service.
Understands all facets of job responsibilities and displays the skills necessary to complete tasks.
Complete daily cleaning duties and side work tasks, takes pride in their work.
Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy.
Participates in department meetings and communicates freely expressing ideas, opinions or views.
Communicates with management and other staff members.
Displays a positive courteous and polite attitude, works well with others.
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed.
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own.
Utilize time well and is productive throughout the entire shift while meeting department standards.
Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible.
Follow the AHC safety standards of our hotel.