Host

MOMOFUKU•New York, NY

1d•Onsite

About The Position

Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with “the rise of contemporary Asian American cuisine” by the New York Times and named the “most important restaurant in America” by Bon Appétit magazine, Momofuku has restaurants in New York, Los Angeles, and Las Vegas as well as Momofuku Goods, a line of restaurant-grade products for home cooks. Momofuku Noodle Bar, Uptown, located in The Shops at Columbus Circle, is the second location and features ramen, buns, seasonal dishes, and a full bar. As the first and last point of contact, Momofuku Hosts are expected to be friendly, warm, professional, and exacting. The role seeks well-presented, engaging individuals who will provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Momofuku standards and values.

Requirements

Minimum 1 year of host and/or restaurant experience in a high-volume environment
Excellent communication and interpersonal skills
Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
Ability to work in an organized and professional manner
Able to work in a standing/walking position for long periods of time
Ability to demonstrate quick thinking and adaptability in a constantly changing environment
Receptive to constructive criticism and performance feedback

Responsibilities

Greet all guests entering the restaurant and thank all guests leaving the restaurant
Manage reservation system
Ensure reservations are prioritized and seated in a timely manner
Strive to accommodate walk-in guests whenever possible
Clearly and politely communicate with guests when delays and/or waits occur
Maintain an organized floor by quickly and efficiently seating guests according to company standards
Understand and operate the reservation/seating system
Maintain professional and warm guest communications - inside the restaurant or via phone/email
Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
Communicate respectfully and clearly with service team and management
Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
Engage management for any guest issue or complaint
Maintain cleanliness and organization at the host stand and front door area
Additional service and/or operational tasks as determined by manager
Adhere to grooming and dress code standards
Assist teammates to anticipate all other FOH needs