Host

NFM & J LP•Chicago, IL

About The Position

GENERAL PURPOSE: All employees shall strive to provide exceptional hospitality to both internal and external guests at all times. This associate will be responsible for exemplifying the Maverick Hotel and Restaurants Culture as well as providing promotional expertise for the location as both a destination and a harmonious work environment. SUMMARY The host is responsible for planning, organizing and coordinating the guest experience. Thus ensuring optimum hospitality, exceptional guest service and maximum profitability. This associate will greet all guests with a warm smile and helping hand. This associate will assist in maintaining the Maverick Hotel and Restaurants service standards.

Requirements

Must be a United States citizen or possess a valid work permit
Must be able to read, write and speak English
Must be at least 21 years of age
Must have excellent leadership skills
Must be a positive example for staff
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must have excellent computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work in a fast-paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
High school diploma, GED, or the equivalent work experience required

Nice To Haves

Two or four year degree in field of choice preferred
Prior experience in Hospitality preferred

Responsibilities

Maintains a commitment to customer service and guest satisfaction
Leads guest experience from arrival to departure
Ensures physical atmosphere and cleanliness of where they are seating a guest, including inspecting furniture, fixtures and equipment
Takes initiative to develop and execute solutions for guest requests
Responsible for daily report of guest covers and feedback to leadership
Enforces high standards of hygiene and sanitation within the department
Tracks regular guest experiences/traffic
Assists with the development, training and inspiration to fellow teammates
Provides prompt follow-up to all guest concerns
Empowers team to exceed service standards
Instills a calm, organized approach in all stressful situations
Maintains a safe and pleasant work environment
Ensures cleanliness and presentation of the restaurant
Promotes high associate morale
Answers guest phone calls and inquiries with care and understanding
Takes a proactive approach to stressful moments
Attends appropriate department meetings
Resolves guest issues promptly and with great care and effectiveness
Maintains a strong knowledge of hospitality trends, especially food & beverage
Provides general information for guests and understands the local attractions
Offers warm and sincere welcome/farewell for all guests of Maverick Hotels and Restaurants including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all location amenities as well as any special events
Interacts with fellow associates in a professional manner, assisting other departments with necessary information
When assigned, up sells to guests
Always maintains a professional demeanor and attitude
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to Maverick MOD
Ensures proper handling, cleaning and sanitation of equipment, flatware, glassware and plateware
Follows through on lost and found procedures. No articles shall be removed from location. Absolute respect for guest property should always be exercised
Maintains a professional appearance. Follows all Maverick Hotel and Restaurants dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time