Ale Haus - Host

WarHorse Casino•Omaha, NE

1d•$15

About The Position

Ale House - Host SUMMARY DESCRIPTION: The Host/Hostess is responsible for prompt, friendly greeting, and proper seating of all guests of the restaurant and ensuring the smooth operation of the front of the restaurant. Pay rate is $15.00/hour. We are currently hiring for PT night shifts and weekends. ESSENTIAL JOB FUNCTIONS/DUTIES: Provides information on all aspects of available services and facilities for guests. Greets guests and arrange seating, monitors room atmosphere. Quotes accurate waiting times and handle guest waiting lists or reservations in accordance with established procedure Assists guest with special request. Communicates with co-workers and supervisor to ensure quality service. Maintains a seating chart for the restaurant including the bar and the lounge. Directs the flow of work for both wait staff and bus person. Updates the floor chart regularly throughout the shift. Cleans menus as required throughout the shift. Cleans and organizes the host stand daily. Light dusting and maintaining the work area. Assists wait staff as necessary with to go orders etc. Provides prompt, friendly greeting and proper seating of all guests of the restaurant. Ensures the smooth operation of the front of the restaurant. Comply with all departments and company rules and regulations. Attends periodic meetings and training sessions. Always present oneself in a neat and clean appearance. Performs other duties as assigned. JOB SPECIFICATIONS: Must be 19 years or older. High school Diploma or education equivalent required. Previous customer service experience preferred. Ability to interact with mobile devices and touch screen technology. Previous experience using Smart Phones and/or Tablets applications strongly preferred. Demonstrates commitment to guest service excellence and ethical conduct. BENEFITS Federal Employees Medical Coverage Full Insurance Coverage offering 401K with Immediate Vesting & Company Match Quarterly Incentive Program Vacation, Holiday & Sick Days CORE COMPETENCIES: Collaboration Skills Guest Focus Communication Proficiency Flexibility Problem Solving Ethical Conduct Stress Management/Composure TRAVEL REQUIREMENTS: Travel is not required for this position. WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property. CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes Gaming License Required? Ability to secure and maintain NE Gaming License. Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary LevelsCritical Job Elements: For the questions that follow, use the rating scale above to describe the job. WORK ENVIRONMENT:2 Accessibility of all worksites required for the position1 Exposure to weather and temperature extremes1 Exposure to darkness1 Exposure to cramped spaces2 Exposure to loud noises1 Exposure to chemicals and fumes1 Exposure to dust1 Exposure to heights2 Exposure to work safety hazards1 Exposure to secondhand smoke1 Amount of overtime/extended work hours required PHYSICAL EFFORT:2 Physical mobility: movement from place to place on the job, considering distance and speed2 Physical agility: ability to maneuver body while in place1 Ability to lift up to 20 lbs.1 Physical strength to manage routine office materials and tools1 Dexterity of hands and fingers2 Dexterity of feet2 Physical balance: ability to maintain balance and physical control2 Coordination: including eye/hand, hand/foot, etc.2 Endurance: prolonged physical activity with limited opportunity to rest MENTAL EFFORT:1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks1 Memory, considering the amount and type of information1 Complexity of decision making2 Time pressure of decision making1 Analytical thinking1 Conceptual thinking1 Ability to compute basic math calculation COMMUNICATION:1 Fluency in English1 Fluency in another language2 Verbal communication1 Written communication2 Non-verbal communication SENSORY ABILITIES:2 Ability to see2 Ability to distinguish colors2 Ability to hear2 Ability to smell2 Ability to taste2 Sense of touch

Requirements

Must be 19 years or older.
High school Diploma or education equivalent required.
Ability to interact with mobile devices and touch screen technology.
Demonstrates commitment to guest service excellence and ethical conduct.
Ability to secure and maintain NE Gaming License.
Food Handler, ServSafe Certification, TIPS Alcohol Certification

Nice To Haves

Previous customer service experience preferred.
Previous experience using Smart Phones and/or Tablets applications strongly preferred.

Responsibilities

Provides information on all aspects of available services and facilities for guests.
Greets guests and arrange seating, monitors room atmosphere.
Quotes accurate waiting times and handle guest waiting lists or reservations in accordance with established procedure
Assists guest with special request.
Communicates with co-workers and supervisor to ensure quality service.
Maintains a seating chart for the restaurant including the bar and the lounge.
Directs the flow of work for both wait staff and bus person.
Updates the floor chart regularly throughout the shift.
Cleans menus as required throughout the shift.
Cleans and organizes the host stand daily.
Light dusting and maintaining the work area.
Assists wait staff as necessary with to go orders etc.
Provides prompt, friendly greeting and proper seating of all guests of the restaurant.
Ensures the smooth operation of the front of the restaurant.
Complies with all departments and company rules and regulations.
Attends periodic meetings and training sessions.
Always present oneself in a neat and clean appearance.
Performs other duties as assigned.