Sexy Roman at the W Hotel - Host
About The Position
Situated in the W Hotel, Sexy Roman is a provocative modern Italian restaurant offering playfully balances artisanal, hand-crafted Italian cuisine with an electrifying atmosphere to ignite your party and seduce your senses. Alluring cocktails with a table-side martini cart, thoughtfully curated worldly wines, and a vibrant bar will keep the revelry going. Sexy Roman is more than a restaurant it is a big, bold and buzzing experience. This concept is brought to you by Alliance Hospitality Group, the masterminds behind FLINT By Baltaire in Phoenix, Baltaire Steakhouse in Los Angeles, and other notable restaurant concepts.
Requirements
- Fun
- Hospitable
- Hard-working
- Polished
- Enthusiastic
- Team Player
- Positive Attitude
- Memory-makers
- Professionalism
- Detail-oriented
- Warm and friendly demeanor.
- A minimum of 1 year of experience in a service-oriented or administrative position within a customer-faced environment. High-volume, fine-dining host experience is ideal.
- Must have OpenTable experience.
- Strong customer service skills.
- High school graduate or equivalent vocational training certificate, college degree.
- Must be detail
- Ability to carry 3 hot plates comfortably and with grace.
- Must be a clear thinker, remaining calm and resolving problems using good judgment.
- Punctual, regular and reliable
- Strong communication skills and ability to understand and follow written and verbal instructions.
- Able to manage multiple tasks effectively and meet
Responsibilities
- Ability to show warmth, empathy and hospitality through polished phone skills.
- Ability to handle a high-volume atmosphere while maintaining the highest level of service.
- Ability to keep up with business needs within the restaurant
- Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
- Make calls for the following day's reservations, noting any requests and confirming what we can offer guests.
- Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
- Field event and regular voicemails and complete event inquiries with guests over the phone
- Be astutely aware of all aspects of OpenTable: how to make reservations, reservation waitlists, etc.
- Answer department telephone using correct greeting and telephone etiquette.
- Eagerness to develop food & beverage knowledge.
- Support the service team to ensure guest needs/requirements are met in a timely manner.
- Professional appearance and behavior at all times.
- Walk with graceful efficiency through the bar & dining room to assist with service demands.
- Able to maintain flexible work schedule including overtime as
- Must be available to work irregular hours, shifts, weekends, special events and holidays.
Benefits
- $17 - $22 per hour
- Employee Dining Benefits
- Free meal per shift
- Growth & Development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
