Host - Lucia Mexican Grill

Virgin Hotels•Las Vegas, NV

About The Position

The Host responsibilities include greeting guests, providing accurate wait times, and escorting guests to the dining and bar areas. For this role, the Host should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive until their departure.

Requirements

Ability to move quickly and efficiently through the dining room and potentially kitchen
Work environment is noisy, must constantly receive and communicate information
Knowledge of health and safety rules in a kitchen
A team player with good communication skills
Patient with an ability to stay positive under pressure
Understanding of restaurant etiquette
Experience in managing reservations
Demonstrable guest-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Current, legal, and unrestricted ability to work in the United States
High school or equivalent education required
Food Service Handler Card that is currently valid for a minimum of at least 6 months
Preferred: 1-2 years' experience in a full-service restaurant or lounge
Ability to work a flexible schedule including nights, weekends, and holidays

Nice To Haves

Must enjoy being around and working with people
Comply with all safety and health department procedures as well as all state and federal laws
Maintain a neat, clean, and well-groomed appearance
Adhere to hotel policies including but not limited to attendance, safety, and behavior

Responsibilities

Welcome guests to the venue
Provide accurate wait times and monitor waiting list
Manage reservations
Escort guests to assigned dining or bar areas
Provide menus and announce Servers' name
Greet guests upon their departure
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address guests' queries
Assist wait staff as needed
Ensure that items are fully stocked, and equipment is in good working condition
Strong knowledge and consistent use of SNHD regulations and standards
Must be able to work cooperatively and effectively in a team
Consistently maintains clean and safe work area for self and other Team Members
Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
Explain basic details of food dishes and beverages to guests
Perform to high standards of excellence, execution, and cleanliness
Always keep your active SNHD Food Handler's card with you while on property
Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
Contribute to successful SNHD health inspections
Monitor and ensure cleanliness of all place settings, tabletops, seats and floor
Communicate with cashier and servers for needs and any guest service issues
Actively participate in all scheduled required training sessions