Host - Players Club (PART-TIME)

Casino and•Rock Island, IL

7d•$15•Onsite

About The Position

About Bally’s: Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain! A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you! Job Summary: As a Players Club Host at Bally's, you will support the Company’s Marketing department, including but not limited to, Direct Mail, Promotions, Events and Call Center. This position's wage is $15. Only Part-Time available. Essential Functions: Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations Responsible for assisting in greeting all guests Responsible for promoting exceptional customer service Responsible for promoting membership into the Players Club, as well as implementation of all promotions as they relate to the Players Club Responsible for educating guests on the Players Club member benefits. Responsible for maintaining daily procedures regarding Players Club members which includes, discerning appropriate identification, filing and record keeping Issues complimentary amenities consistent with customer’s activity Responsible for direct mail inquiries to include updating customer account information and related duties Assists in the responsibility of tracking and reporting of coupons and incentives Ability to resolve player complaints and problems with tact and creativity Assists with the overall daily operations of the Players Club department Ensure all departmental and company policies, procedures and Internal Controls are followed Perform other duties as assigned

Requirements

Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations
Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
High-level public relations and customer service skills are required
Excellent written and verbal communications skills are required
Must have a working knowledge of table games and slot machines
Must be able to work weekends, weeknights, and holidays
Regularly required to see, talk, hear, walk, and stand
Frequently required to use hands to handle, feel, and reach
Occasionally required to sit or stoop
Occasionally lift and or move up to 30 pounds
Pass a company background investigation

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Responsible for assisting in greeting all guests
Responsible for promoting exceptional customer service
Responsible for promoting membership into the Players Club, as well as implementation of all promotions as they relate to the Players Club
Responsible for educating guests on the Players Club member benefits.
Responsible for maintaining daily procedures regarding Players Club members which includes, discerning appropriate identification, filing and record keeping
Issues complimentary amenities consistent with customer’s activity
Responsible for direct mail inquiries to include updating customer account information and related duties
Assists in the responsibility of tracking and reporting of coupons and incentives
Ability to resolve player complaints and problems with tact and creativity
Assists with the overall daily operations of the Players Club department
Ensure all departmental and company policies, procedures and Internal Controls are followed
Perform other duties as assigned