Host (Manager)

Max Hospitality•Hartford, CT

7d•$18 - $22•Onsite

About The Position

LEAD DAYTIME HOST – MAX DOWNTOWN, HARTFORD, CT Join the Max Hospitality Team! Max Downtown, located in the heart of downtown Hartford, is seeking an enthusiastic and professional Lead Daytime Host with open availability to join our team. If you’re passionate about delivering exceptional guest service in a fine-dining environment and enjoy coordinating a smooth, welcoming dining experience, we want to meet you! Max Hospitality is committed to providing world-class dining experiences, offering guests exceptional service, culinary excellence, and a welcoming atmosphere. We look for team members who are dedicated to delivering the highest level of hospitality and are eager to contribute to the success of our restaurant group. Max Downtown is our flagship restaurant, renowned for its elevated steakhouse experience, award-winning wine list, and extensive whiskey collection. With a loyal clientele of business professionals and fine dining guests, Max Downtown consistently ranks among the top restaurants in the region. The right candidate will bring professionalism, attention to detail, and enthusiasm for hospitality to our front of the house team. Diversity Creates a Healthy Atmosphere: Max Hospitality is an Equal Employment Opportunity/Affirmative Action employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. Applicants with criminal backgrounds are encouraged to apply.

Requirements

Answer Calls with a friendly and helpful demeanor
Welcome and engage with guests, answer questions, provide direction and ensure needs of the guests are met
Menu knowledge, allergen knowledge, attention to detail, sense of urgency, ability to speak clearly when taking to go orders
Communicate and address client issues and problems kin a timely manner, involving management if needed
Maintain high standards of personal appearance and grooming, including compliance with the Max Downtown dress code
Strong communication skills with a polished phone manner
Engaging, friendly personality and a passion for delivering excellent service
Ability to manage time effectively and remain organized in a fast-paced, high-energy environment
A positive outlook and a team-player attitude, with a strong commitment to excellence in service
Ability to work well under pressure, balancing guest needs and maintaining a welcoming atmosphere

Nice To Haves

Experience with OpenTable is a PLUS
Previous experience in handling reservations and assisting with event coordinator is a bonus

Responsibilities

Coordinate the activities of the dining room to ensure smooth, fast, and courteous service for guests
Manage dining room reservations, coat check when applicable and handing parties or special event info to the Event Manager
Note on the reservation and tell servers, dinners celebrating special occasions
Assist with to-go orders, ensuring accuracy, organization, and timely execution
Collaborate with the management team to assist with special event duties, act as a training resource, and take on ad hoc tasks as needed
Greet and welcome guests as they arrive, creating a warm and inviting atmosphere
Ensure the dining room is neat, clean, and organized, providing a professional environment for guests and staff alike
Print out menus daily
Hourly checks of restrooms to ensure they’re fully stocked
Maintain organized and clean host area
Ad Hoc projects
Training new hosts

Benefits

Competitive Pay
Employee Discount on Meals
Flexible Scheduling
Opportunities for Growth and Advancement
401(k) with matching up to 4%
Health, Dental, and Vision Insurance
Paid Time Off & Paid Sick Time
Referral Program
Life, Disability, Accident, Critical Illness, FSA, Dependent Care Account & Pet Insurance
Career Development within the Max Hospitality Group