Host/Hostess

Rock N Rev Ocoee • Ocoee, FL

4d

About The Position

Welcome and warmly greet guests upon arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.

Requirements

• Although preferred, no previous experience required.
• Be able to work in a standing position for long periods of time.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Be able to multi- task effectively.
• Must be outgoing and confident and have the ability to apply gentle assertiveness when necessary.
• Must be able to handle counting a cash drawer, handle taking cash and making change.
• Be able to ring in orders correctly, and assemble to-go orders properly to ensure Guest satisfaction.

Responsibilities

• Greet guests, find out their needs, # in party & any special requests.
• When possible, open the front door for guests entering or leaving the restaurant.
• When immediate seating is limited, record guest names and number of people in party & provide an estimated wait time.
• Inform guests when tables become available.
• Accommodate special seating requests for guests whenever possible.
• Seat guest guests based on guest preferences and balancing of customer flow in service stations.
• Upon seating, offer guests a menu and inform them of their servers name.
• Inspect table for proper presentation and completeness.
• Relay messages to servers and bus persons as needed.
• Communicate with the culinary team
• Always inform expo when large parties are seated.
• Inform back-of-the-house when we you take a reservation for a large party.
• Answer the telephone (within 3 rings), use scripted greeting
• Take, place, assemble and distribute to-go orders.
• Thank guests as they leave and invite them to return.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed